ツイーン ウォーターズ イン(Tween Waters Island Resort & Spa)

It was a great stay. I have no complaints about the resort. All of the staff we interacted with were great! The beach was just across the road, so nice! We were able to sign out bicycles to explore the area.

Area & grounds well kept. Room had paint peeling on walls & ceiling. House keeping only came twice in five days. Poor condition of pillows on bed.

Told there was an elevator for my building, had a 3rd floor room, elevator was broken and not going to be fixed for 3-4 weeks. resort daily fee charge told if I used the on site restaurants that i receive the fee back as subtracted from my food charge. Not told food charge HAD to be put on my room bill. not given internet password but told repeated to use my computer to make reservations to restaurants, phone in room did not work, only one plug in by bedside worked and light was in plug...I use a CPAP machine at night and difficulty finding a plug to use. None of my concerns or room problems were addressed except to move me to another building the afternoon of my last night. I definitely would not stay here again. for the price the hotel service at main desk was not friendly. Servers at Shipyard and old Captiva House were wonderful though and handyman for resort very helpful.

Friendly and courteous staff. Rooms were nice and the facility amenities were enjoyable. Nice pools and close walk to beach. Even seen a dolphin next to the piers

I was a quest at a wedding September 2023 Aside from the expected hurricane damage which has nothing to do with my complaint. The property is not well managed the staff and management is either nasty or claim to be clueless ! Rooms were incorrect … the property is filthy there are many code safety violations for which are going on under the radar …. Parking is horrid … the only plus I can give is the food is good the outdoor golf cart drivers are good to the guests ! Other than that I would not advise staying there until the management does their job ! Right now thy are getting away with it bc thy are the only place open but not for long !!!!

From front desk to management worse place i ever stayed since i was 3. Zer0 care.

Horrible experience with this place. The high price of the room doesn’t match the condition of the hotel. Everything is super old. Paid $400 a night for the old room with broken shower. Motel condition for the price of the finest resort. True rip off. On top of that, Tween waters double charged me for the room. So, $800 total later, 5 days…. , still no refund issued. calling hotel for two days, manger is not calling back…. Overall beautiful island. Just wait for the other hotel to get back. This place is ripping people off for their motel quality rooms.

We really enjoyed our stay, although some repairs are still being done. The wonderful staff and amazing place make up for it.

Manatees in the sound. Loved Shipyard restaurant yummy Cabana nice. High cost No tv. Internet off every 20 minutes very upset 😠