The hotel was disappointing. Rose was in charge of our accommodation, she was absolutely not friendly, she took a very long time to do everything and gave us a room right under a building structure. When I turned on the air conditioner, the whole room was filled with construction dust, it became hard to breathe. We returned to the reception and asked to change the room, but they refused because there were no rooms available, although it was a weekday and the hotel was completely empty. I double-checked the hotel website, there were many available rooms of all categories, so I asked to invite a manager. The manager had to wait about 30 minutes, he did not introduce himself, he was also very unhappy that he was disturbed and said that the only free room was even further away than the one that was given to the first one, even further than the Cassara hotel, but without construction overhead. we offered to pay extra for a better room, but he strictly refused us and since it was impossible to cancel the hotel, we would have lost the full cost, we stayed the night in the room that was given. I don't recommend this hotel with such unfriendly staff.
Short walk to Legoland. Has a nice pool area and a great view of the ocean if you get a place on that side of the property. Doing some work right now to fix up the property so when they are done it should be five stars across the board.
翻訳
Julianna
宿泊: 2024年3月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年3月20日
We liked how close it was to Legoland. The property is so beautiful but seemed there was some construction going on, on ceilings in hallway by our hotel room. Not loud just noticeable.
The splash pad and pools were really fun for the kids.
翻訳
Mary
宿泊: 2024年3月
その他
4.0/5
とても良い
投稿: 2024年3月18日
I was gifting this to our daughter and son in law for a little get away. I made sure to upgrade them some to a small suite but was pretty disappointed that even though you were definitely not at capacity you did not give them a room with the view of the flower fields. One of the main reasons I chose this site. Sooooo the kids liked it but it could have been better service wise.
翻訳
Nikosha
宿泊: 2024年3月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年3月17日
We stayed here with a family to visit Legoland it’s perfect very spacious and easy walk over to the park. Staff was very accommodating and everything was available in the room that’s needed for your stay. 10/10 recommend