This was by far the worst hotel experience I have had in the United States.
The biggest problem was not the building itself, but the staff at the front desk. Every interaction felt unprofessional, dismissive, and unhelpful. Instead of trying to solve problems or make guests feel welcome, the attitude seemed to be: “This is not a five-star hotel, so don’t expect anything.”
It honestly felt as if the reception staff were doing everything possible to damage the hotel’s reputation rather than improve it. Customer service was extremely disappointing, and basic hospitality was completely missing.
I have stayed in many hotels across different cities in America, including budget hotels, and I have never experienced service this poor.
I would not stay here again and cannot recommend this property to other travelers.
自動翻訳