Ermita, Cartagena, a Tribute Portfolio Hotel

絶好のロケーション。サービスはフレンドリーで良かった。 Katiaはとても役に立ちました。このホテルはとてもかわいくて、ビーチの目の前にありました。朝食は良かった。レストランにはおいしいランチ/ディナーのオプションがありました。空港まで車でわずか10分。九龍城砦からそう遠くない。またここにいたいです。

非常に良いホテルと優れたサービス。

1. 入住時無海景房，酒店降級安排成普通房間； 2. 對於房型降級，酒店聲稱將會以免費早餐進行彌補。但是我們的預訂單本身已經包含早飯； 3. 晚間入住時，前台接待不會英語，溝通交流能力幾乎為零； 4. 細節處有很大提升空間，衞生問題需要進一步關注； 5. 攜程客服給力，及時幫助解決問題。

服務很好，萬豪的品質

The staff was superb and the location was great everything you want to see is a short drive away.

Check in late afternoon took close to an hour. They told us it would take 5 min to get room ready and it was 45 min after we waited in line and did all the formalities. Then were assigned room with very noisy AC. Asked to change after showering and it took another 20 minutes. There is a tire shop next door and most of rooms lack a nice view

The property was super clean, the staff was extremely friendly, most of them spoke English. The bellboy Sebastian is the most humble person we met at the hotel, he was very helpful with recommendations of where to eat, he provided us with a walk-through of do’s and don’ts when we’re walking on the street. The continental breakfast is chargeable and very delicious. Overall the food in the hotel whether you choose to eat in the beautiful courtyard, indoor or the poolside, the food is very tasteful, and the drinks are very tasty. The beach is right across the street but it’s a local beach, there are vendors that you can rent a chair from, other vendors, who walk around selling food and drinks.

This was our home away from home in Cartegena. We loved the place and stayed there a second time. Hope to get back again. Gladys Strain

Staff were especially patient and helpful. I strongly recommend this hotel as it is very convenient to easily accessible to the walled city.