This is a large hotel complex which has all the imaginable facilities but still provides high quality, personal service you wouldn't expect to get in a large hotel. There are multiple pools and an aqua park which are all pristine clean. The indoor heated pool is amazing too. A wide range of quality facilities for children of all ages - from kids clubs, games rooms, cinema, special pools and even a special area in the restaurant. The choice and quality of food are good, with freshly baked bread and pastries, even pasta freshly made in front of guests. The staff make this place particularly enjoyable - everybody is exceptionally professional, friendly and hugely helpful. We had a few personal issues and difficulties - and the guest services team went above and beyond their call of duty to sort it all for us every time, even though they really didn't have to. All the restaurant staff also incredibly friendly and attentive, despite this being mainly in a buffet format. Cocktails, and pool and beach staff also all excellent. We were very impressed because we were there in their busiest week of the year and we never suffered from lower quality of service, and impressively never felt crowded or chaotic in the hotel - somehow it all remained quiet and peaceful, with live piano playing in the lobby and plenty of space to stay away from other people. Overall quality is way above what one (or me anyway!) would expect from a large hotel! And especially a million miles better than another large hotel complex next-door where we stayed before.
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