ヒルトン ガーデン イン ロアノーク(HIlton Garden Inn Roanoke)

The hotel is in a great location and the staff is super friendly. A little more attention needs to be paid to cleaning the rooms, but when I complained, I was immediately moved to a room that was better, although not great. It looked like they were "hitting the high spots" and neglecting things like corners in the bathroom floors and vacuuming underneath beds and dusting off the chairs at the desks in the rooms. It wasn't awful, but I certainly expected better from such a beautiful building and location.

We had a problem checking in; the system was down and my credit card was declined like 6 times as I was trying to pay the $25 incidentals bill. Took me 20 minutes--finally the nice buy at the desk gave up and let me go up to my room. The personnel were very knowledgeable and nice. It left a bad taste in my mouth, though, when I went to warm up my daughter's waffle and found a box of old food in the microwave.

The property was very nice and the staff was extremely friendly and professional however considering the size of the facility I was very disappointed that there was limited handicap parking on the property. There was no handicap parking at all in the front of the building. Management should consider making changes to accommodate people with disabilities.

Nice lodging. Great view from the mountaintop. Everything you need for a comfortable stay. One negative. This was a multi-day stay. The first day housekeeping never entered our room. We came back to an unmade bed, no fresh towels and no cleanup. We did not expect or need fresh bedding, but come on, make the bed. Other than that it was a good stay. Jack and Diane

This was the first time we had stayed at this property. Everything was perfect! From the check-in to housekeeping to the breakfast options, they did an amazing job! We will definitely stay there again!

The people there are very friendly, and the place was very clean. Our favorite part was the breakfast! They have the best omelets we've ever had there. I would highly recommend staying at this hotel.

This Hilton Garden Inn was very nice. It is new, bright, clean, and comfortable, plus the front desk staff was delightful! The one thing I recommend improving is the hot breakfast.

No one came in to clean or service room during day, which was a terrible surprise after being out all day. Staff practically nonexistent. Took almost a half-hour just to check in and no one was at the front desk for checkout (just a Dropbox for keys) so couldn’t even complain about lack of housekeeping.

Sadly the room i was given smell like smoke and i did inform the staff. The staff was amazing and even provided breakfast vouchers for me and family to make up for it.