クオリティ イン(Quality Inn)

We checked in nobody was in the front, we had to wait a while for someone to come up to the front desk. When we check in the room was dirty so we had to wait. Never had breakfast, even when we woke up early breakfast was gone and would not serve.

Staff was very helpful and kind. Everything was clean. Place was quiet. Location is next to a railroad track, with runs all through the night, the bells qnd horn could be heard but not so much the train passing. The wifi speed was slow probably due to everyone utilizing. I have T-mobile and the cell service was crappy, I could hardly get a signal. Overall the stay was great.

Very thin walls. I had to listen to a man on one side of my room snoring and on the other side a man coughing all night long. Lobby was dingy Room was clean although fan in bathroom was extremely loud

The place is old, dirty, towels with holes and stains. And the front office staff the worst

Not impressed with service, bathroom sink and toilet not working properly, breakfast was not great

So I went on ******* for my trip and booked a hotel here, I called to confirm and they never had my reservation so I call ******* and they get told the same thing. I get relocated to a new hotel with no extra charge supposedly but then I wake up the next day with 2 charges of $85.34 for this hotel that I didn’t even stay at and that states I was not in their system. When I called ******* to get my money they call the property and they are unable to do anything so I had to call my bank and I am yet to receive a refund for money on a place I did not even stay at!

I accidentally got the dates wrong for my reservation and when i called them to change it they were unwilling to help and refused to give me a refund despite me not staying there. I then called back the next day to speak to the manager who they assured me would be there and would be able to fix my issue and she again wasn’t there. They assured me that she would be calling me Monday and here we are still no call and no resolution to my my refund.

The guy at check-in "announced" my room number loudly with several guests (men) standing just behind me in the lobby. Not good ! The coffeemaker did not work in the room. The bedding appeared clean, minus the comfort, but the room in general felt old. It is VERY loud at that location as it is next to the highway and railroad tracks. That was my undersight.

The hotel is old, dirty and terrible service from the front desk staff