イビス サンティアゴ エスタシオン セントラル(Ibis Santiago Estacion Central)

酒店位置比較方便，地鐵就在旁邊，不過由於是位於公共汽車總站附近，人員複雜，出入要特別小心才是。幸好附近警察特別多，令人放心。

這個區域治安很差，有更好選擇儘量不要選擇這個區域的酒店。

中央車站附近治安較差，業務不熟悉，與攜程溝通不變，重複收費，至今未退款。

地點佳乾淨衞生

This is not a safe area to stay in. You can watch people attempting to pickpocket and car jack from your hotel window. The staff are friendly, there is one front desk lady that does not care to be there nor does she want to be there.

Decent enough hotel to spend 2 nights before cruise to get over jet lag. Close to bus station and metro. Restaurant on premises which was handy.

The a/c was not working and there is no phone facility to call the reception, its all done through whatsapp text only. that fine but they didnt respond to any of the whatsapp messages. so I had to go down from 6th floor each time I wanted to ask something.

A group of approx 20 arrived from airport at about 8:30 am and we told we had to wait for a 3 pm check in or pay for an early check in . With no amenities there and being in an unsafe area of town after 20 - 24 hours of travelling , needless to say we were very disappointed . Our room particularly was dirty . I washed all services down before unpacking . No instructions, no local advertising , no phone , no coffee , no fridge , no travel size toiletries , no microwave , no hand or face towels. The staff attempted to help with language differences (successfully) . Dinner options were very minimal , and only available at 7 pm. Coffee was never available unless we paid for . The worst part was the air quality . Many families complained of affects of using the A/C or heating as it instantly affected their breathing . Mold was apparent in our room . As an asthmatic , I found it very exhausting to breathe day in and day out . Now that I’m home , I have relief . The fire alarm regularly went off and we found this quite disturbing and alarming .

Absolutely fantastic! Accommodating and helpful staff, fantastic service and a great experience throughout the stay. Thank you