長沙雨花高速鉄道南駅ホリデイ イン エクスプレスホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: お客様、ホテルの衛生と環境を評価していただきありがとうございます。同時に、部屋の防音でお客様に悪い経験をもたらしてしまったことを大変申し訳なく思っています。ホテルはお客様のご意見を非常に重視しており、上司にタイムリーにフィードバックします。次回は当ホテルにご宿泊いただき、朝食に牛肉チャーハンをお楽しみください。はい、ホテルではお客様の便宜を図るため、無料の高速鉄道乗り換え駅サービスを提供しています。ホテルがサービスレベルを向上させ、スタッフのトレーニングを強化することは、私たちにとって大きな名誉です。次回の小芝でのご宿泊をお待ちしております。幸せな生活とスムーズな帰国をお祈りします

ホテルからの返信: お客様、この度は温かいお言葉と素晴らしいレビューをいただき、誠にありがとうございます。休暇中に当ホテルで素晴らしいご滞在をお楽しみいただけたとのこと、大変嬉しく思っております。当ホテルのスタッフは、すべてのお客様に優れたサービスとサポートを提供することに誇りを持っており、それがお客様のご滞在に良い影響を与えたことを嬉しく思います。また、広々とした清潔なキング スタンダード ルームと、ハウスキーパーの丁寧でプロフェッショナルな対応を気に入っていただけたことを嬉しく思います。次回長沙にお越しの際は、当ホテルにまたお越しいただけることを楽しみにしております。当ホテルをお選びいただき、改めて感謝申し上げます。IHG ソーシャル リスニング チーム

ホテルからの返信: お客様、素晴らしいご意見をいただき、誠にありがとうございます。フロントデスクのスタッフが親切でフレンドリーだったこと、そして、通気性と寝心地に優れた改装済みの客室を気に入っていただけたことを大変嬉しく思います。また、館内のランドリーサービスや、地下鉄大唐駅（5号線）、ショッピングモール、朝市、おいしい飲食店に近い便利な立地を気に入っていただけたことを嬉しく思います。当ホテルは、お客様に思い出に残る体験を提供することに誇りを持っており、お客様のご意見は私たちにとって大きな意味を持ちます。当ホテルをお選びいただき、改めて感謝申し上げます。またのお越しをお待ちしております。IHGソーシャルリスニングチーム

ホテルからの返信: Dear Guest：Thank you so much for your kind words! 🌟 We're delighted to hear you enjoyed your stay and that our team, especially the lovely colleague who assisted with transportation, made your experience memorable. Your praise motivates us to keep delivering warm and friendly service! Looking forward to welcoming you back soon! 🏨💖

ホテルからの返信: Dear guest, we sincerely apologize for the confusion and inconvenience caused. We understand that the metro train accessibility and the location - selection issue at Holiday Inn Changsha have affected your experience.Regarding the metro train inconvenience, we are exploring ways to provide more detailed transportation guidance to our guests, such as offering maps with recommended routes or collaborating with local transportation authorities for better connectivity information.As for the confusion with the hotel's south and east locations, we will immediately review and improve our signage, website information, and staff training to ensure that guests can easily identify and reach their desired destination. Thank you for bringing these issues to our attention, and we look forward to serving you better in the future.

ホテルからの返信: 尊敬的賓客您好，非常感謝您選擇我們酒店作為高鐵中轉歇腳處，並留下客觀反饋！得知您對酒店整體體驗尚可，我們深感欣慰。若您在短暫停留期間有任何不便或未滿足的需求，還望您能不吝告知，我們定會積極改進。我們一直致力於為每一位旅客打造舒適便捷的中轉環境，後續也會持續優化提升。期待您下次若有機會在此中轉，能為您帶來更優質的體驗，願您之後的旅途一切順遂！

ホテルからの返信: Thank you so much for your kind words! We're thrilled to hear that you appreciate our hotel's excellent location. Being close to the station and having a convenience - store nearby is indeed a great advantage, and we're glad it enhanced your stay. Looking forward to welcoming you back again!

ホテルからの返信: Dear guest, thank you so much for sharing your positive feedback! We're delighted to hear that you had a good overall stay experience with us. Your recommendation means the world to us. It's our constant pursuit to offer comfortable accommodation and excellent service. We sincerely look forward to welcoming you back in the future and continuing to provide you with memorable stays.

ホテルからの返信: Dear guest,We are very sorry to hear about the unpleasant experience you had with the taxi driver and the confusion with the hotel name. It must have been frustrating to be dropped off at the wrong place and encounter such rudeness.We will take this feedback seriously and consider ways to make our hotel's location and name more distinguishable to avoid similar misunderstandings in the future. We hope this incident did not overshadow your overall impression of our hotel. If you have any further concerns or need any assistance during your stay, please feel free to let us know.Thank you for choosing our hotel and we look forward to serving you better in the future.

ホテルからの返信: 尊敬的客人您好！歡迎您入住長沙雨花智選假日酒店。很榮幸能得到您的認可與肯定，優越的酒店選址，安全可靠的環境，温馨舒適的客房，整潔清爽的衞生，品種豐富的早餐，熱情滿滿的服務是我們酒店的特色。我們始終踐行環境整潔是根本，優質服務是宗旨，全心全意為廣大賓客提供舒適的居停環境。您的滿意是我們孜孜不倦的追求。無論何時，小夥伴們都會奉上真誠的笑臉，熱情、高效的服務，讓您在酒店的每一個時刻就能感受到賓至如歸。真摯的邀請您再次到訪小智家，願幸福常伴。智選假日賓客關懷團隊

ホテルからの返信: Dear guest, Thank you so much for your review of our hotel. Holiday Inn Express Changsha Yuhual is located at No.1010, Building 1, Mid Tianxingyao Commercial Center Mulian East Road, Guitang Street, Yuhua District. It is approximately 3km distance from Changsha High-Speed Rail South Station, and 3.5km distance from the Changsha International Exhibition Center. The hotel is conveniently situated with easy access to public transportation, approximately 1.5km from the Xiangzhang Road Metro Station, and about 700m distance from Metro Line 5 Datang Station ( easy access to various famous attractions in Changsha). The hotel's prime location offers a convenient travel experience for both business and leisure travelers. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most.We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

ホテルからの返信: Dear guest, thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 132 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

ホテルからの返信: Dear guest, Thank you so much for your review of our hotel. Holiday Inn Express Changsha Yuhual is located at No.1010, Building 1, Mid Tianxingyao Commercial Center Mulian East Road, Guitang Street, Yuhua District. It is approximately 3km distance from Changsha High-Speed Rail South Station, and 3.5km distance from the Changsha International Exhibition Center. The hotel is conveniently situated with easy access to public transportation, approximately 1.5km from the Xiangzhang Road Metro Station, and about 700m distance from Metro Line 5 Datang Station ( easy access to various famous attractions in Changsha). The hotel's prime location offers a convenient travel experience for both business and leisure travelers. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most.We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

ホテルからの返信: Dear guest, thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 132 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team