I really enjoyed my stay here. Clean, comfortable accomodation and very spacious. A great view of the river. Housekeeping kept everything replenished, and the front desk was very helpful. No complaints, I recommend it to everyone. It’s worth mentioning that the location is great, right next to nightlife and plenty of food.
My stay was disappointing due to the poor condition and maintenance of the room. There were visible damages on the walls, unfinished patchwork, and signs of moisture damage near the window, which raised hygiene concerns. The flooring also felt worn, and the cabinet interior appeared neglected.
The apartment and size was fantastic for family, but the maintenance was lacking.
On the positive note, the staff were helpful and responsive, and the hotel is conveniently located.
He Huan • Joyful Loft Three-Bedroom Suite [Projector + Washing Machine + Fridge]
宿泊時期: 2026年4月
友人同士
2件の口コミ
10/10
とても素晴らしい
投稿日: 2026年6月1日
Great location with easy access to nearby attractions and restaurants. The room was clean, tidy, and well-maintained throughout my stay. The environment was comfortable and hygienic, making it a pleasant place to relax. Overall, I had a good experience and would consider staying here again.
He Huan • Recreation Loft Three-Bedroom Suite [Mahjong + Projector + Washing Machine + Fridge]
宿泊時期: 2026年4月
友人同士
1件の口コミ
7.0/10
投稿日: 2026年5月25日
The apartment was quite disappointing as the ceilings of the room is quite low. Hence, it was not comfortable. The bathroom does not have bath mats which make ot wet and slippery.
Wu Yue Ting Li • Garden Terrace Three-Bedroom Suite [Fridge + Washing Machine + Garden Terrace]
宿泊時期: 2026年2月
ファミリー
4件の口コミ
7.0/10
投稿日: 2026年3月13日
Taken to our room by host, immediately upon entering, host asked if we were happy with the room or wanted to upgrade. Layout of Apartment appeared suitable for our needs and appeared in order so declined upgrade as we weren’t sure if that would be additional cost. Once host left we put our bags down and started to settle in and as we did so found the unit to be unclean. It was like the unit had not been throughly cleaned for some time. dust and grime on surfaces and floor, broken bedside cupboards and bed head laying against the wall in the kitchen. We set about cleaning the apartments we Harley unpacked and it would of been an inconvenience to us to have to replace our things. We set about cleaning the room. the host messaged us within the hour to ask if we were satisfied with the room or wanted to still upgrade. I let them know that the room was u clean & we were not satisfied but didn’twant to risk another dirty apartment. Given the conversation with the host and repeated question about us wanting to upgrade, I feel that they were aware the room was not up to standard. The layout of apartment is good with 1 bedroom 1 toilet and shower and lounge area downstairs, 2 bedrooms, toilet and washing machine upstairs. 1 shower for all apartment with needing time between showers due to hot water system needing time to reheat can make for a long time for everyone to get ready. Note pictures are dated so room is not as pristine as presented in photos but good location. Is it ok? Yeah, would I stay here again? No
翻訳
ホテルからの返信: 非常感謝您抽出時間真實反饋入住體驗,對於這次沒能給您帶來乾淨整潔的住宿環境,我們深表歉意,這是我們工作的嚴重失誤,我們完全接受您的批評。收到您反映的衞生問題後,我們已經第一時間重新核查了房間清潔標準,並對保潔流程進行全面整改,加強深度清潔與查房核驗,杜絕類似情況再次發生。您提到的傢俱損壞、熱水間隔等細節,我們也會立刻安排維修與優化,給後續住客更穩定的居住體驗。您認可公寓的户型佈局和地理位置,我們很欣慰;但因為清潔與維護不到位影響了您的入住感受,我們真的很抱歉。再次向您致歉,也感謝您的真實評價幫助我們進步,祝您之後一切順利。Thank you very much for taking the time to share your honest feedback. We sincerely apologize for failing to provide you with a clean and tidy accommodation. This was a serious mistake on our part, and we fully accept your criticism.After receiving your feedback about the cleanliness issues, we immediately reviewed our room cleaning standards and carried out a comprehensive reform of our cleaning procedures. We have strengthened deep cleaning and pre-checkout inspections to prevent similar issues from happening again. The damaged furniture and hot water supply interval you mentioned will also be repaired and optimized right away, to ensure a more stable experience for future guests.We are glad to hear that you were satisfied with the apartment layout and location. However, we truly apologize that poor cleaning and maintenance ruined your stay.Once again, we offer our sincere apologies. Thank you for your honest review, which helps us improve. We wish you all the best.
ゲスト
Lucky•Secret Realm Loft Double Bed Room
宿泊時期: 2026年5月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2026年6月2日
Hotel staff are friendly and helpful, room is clean and well equipped
翻訳
ホテルからの返信: Thank you for your comments andappreciation! Your satisfaction is the driving force of our good service, looking forward to seeing you again!We wish you all the best in your life!Cheers!
Thai Puying
橘意ボードゲーム・ガーデンテラス付4ルームスイート【洗濯機+冷蔵庫+ガーデンテラス】
宿泊時期: 2025年10月
ファミリー
85件の口コミ
10/10
とても素晴らしい
投稿日: 2025年11月18日
I had a wonderful stay at this hotel. The rooms were clean, spacious, and very comfortable. The staff were friendly and always ready to help with any request.
Great location, staff were very helpful.
The beds were clean but the rest of fhe apartmemt was dusty and there was some hair left behind.
We had initially booked for 5 nights but left early as there was construction going on so it was noisy in the mornings
This service apartment hotel is well located within the walking distance to Tailing Old Street and Pozi Street. Hotel was clean, amenities was full and there was a projector for you to watch your favourite movies. Overall, price is reasonable and I would definitely book this hotel again if I come to Changsha again. Receptionist is located at the the 7th floor.