ホテルからの返信: お客様各位: ハンプトン by ヒルトン長沙馬蘭山への貴重な口コミをいただき、誠にありがとうございます。当ホテルでのご滞在にご満足いただき、肯定していただけたことを大変うれしく思います。フアン・シャオペンとホテルパートナーは、お客様のまたのお越しを歓迎いたします。次回のご訪問に向けて万全の準備を整え、さらに忘れられない思い出をお作りできるよう全力を尽くしてまいりますので、フアン・シャオペンより心からの祝福とご挨拶を申し上げます。
Miss Demi saing were very kind and I had a very good time there.The room is very clean and people very helpful.I strongly recomend it!!!
KIND REGARDS...RODICA PFAHL
The hygiene management here isn't as good as it should be for a four-star hotel. It needs to be improved immediately.
翻訳
ホテルからの返信: Dear friend, good evening. Thank you very much for choosing our hotel, and we also appreciate your feedback. We apologize for any inconvenience caused during your stay. All hotel staff deeply apologize for the hygiene issues you have raised. The hotel management attaches great importance to it and will train guest room attendants on standard room preparation procedures, standardize the supervisor's room inspection process, and establish a feasible reward and punishment system. It is precisely the constant care and supervision from customers like you that enable us to continuously identify and rectify problems in our work, and constantly improve ourselves. We will strengthen the service training of our employees to avoid such problems from happening again. As a brand under Hilton, we will demand more from ourselves to be friendly, reliable, caring, and comprehensive, providing guests with an extraordinary stay experience. We sincerely look forward to your visit again~~ Kneeling and begging for forgiveness, Huan Xiaopeng!