ホリデイ イン エクスプレス ホテル & スイーツ チャンハッセン IHG ホテル(Holiday Inn Express & Suites Chanhassen)

Good hotel. The partnership with lifetime when the pool and gym was out of commish was a nice touch.

Extremely polite and helpful staff. Comfortable beds. Very clean room. HVAC unit in the room was a little loud. Would definitely recommend and stay here again!

The pool and hot tub were not freezing and unable to be used, the breakfast was closed a 1/2 hour early, the elevator and rooms were dirty. We could sleep, watch tv, and that’s about it.

Hard to understand the staff; not very friendly; breakfast was mediocure; hot tub was broken AGAIN;

I have stayed there multiple times in the past 10 years, which I really enjoyed, and was disappointed to see there was no longer a slide. The pool area needs improvements and the walls in the hotel room were cracking.

Room was quiet. Parking was a little inconvenient due to door locks in the process of being changed.

Front desk check-in was friendly and fast. Staff was very friendly and answered all my questions. I reserved an executive queen suite and it was roomy, clean and met all my expectations. The area was close to restaurants, entertainment and felt very safe. Would definitely stay here again.

Quiet, clean great breakfast. Desk staff could not tell me how to reach front desk via desk phone in room I wanted to contact desk with an internet question (could not connect). Had to physically go to front desk. Staff told me he did not know how a guest reached front desk via room phone. Staff contact would not give me his name, very unfriendly even though he did get me connected to the internet.

Everything was great from the staff to our room to the breakfast area. The one area of improvement would be the pool. The hot tub had a mildew around the rim of the seating area and smelled musty. I’m not sure if the pool is supposed to be heated or not but the water was too cold to swim in. Other than that, everything was great.