Country Inn & Suites by Radisson, Chanhassen, MN

One morning we could only get lukewarm water. I reported to the front desk and all they would say was, "Wait 45 minutes." They offered no apology or real concern.

The stay was good we stayed 2 nights only 2 small hickups every time we left hotel the pass keys wouldn't work for the outside doirs or the room and had to be rescaned. And both days the showers were luke warm .

Pleasant staff. However the room we stayed in was less than desirable. There was an old rag hanging on the shower, there was hair in the tub jets, stains on the carpet, bedside lamp broken button didn’t allow use. The room is needing updates and I’d presume that’s the same thing for the other rooms too. This was a one night stay, a place to sleep and we weren’t impressed by the room and cleanliness inside of it.

This is in a nice location. Different food options very close. Felt very safe. It is a very nice property.

We enjoy the area. It's safe and pleasant. The staff are friendly. However, the facility is not the cleanest. I imagine they are short on help like everyone else. The housekeeping is adequate, but cleanliness isn't great. The breakfast quality is not very good...transparent, rubbery bacon, cold food, even though the warmers are on. We stay here when we attend Chanhassen Dinner Theatre, to it's convenient.

There was a lot of trouble with the key cards. We had to get new key cards after the first day. The key cards would not work for the fitness center or the pool and even the front desk people couldn’t get the door open. So we couldn’t work out.

The first shower in the morning was cold in less than 5 minutes, so my wife did not even get to shower this morning. The shower curtain has mold on the bottom of it.

The front desk staff - Vinisha and Jeff - were exceptionally pleasant and accommodating. Our TV didn't work, and we were immediately transferred to another room. They both made our visit very enjoyable.

Love the location (by Chanhassen Dinner Theater) with friendly service. Breakfast was good with lots of options. Unfortunately in our room we could hear conversations in the next room clearly, and outside noise could be heard. Our bathroom sink did not drain well, but we had a nice hot shower and the bed was comfortable.