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Customer service that check us in was exceptional. First problem, the room we checked in has a broken AC unit. No heat coming out., only cold. They changed us into another room. The AC unit in that room had a terribly smoke smell. Secondly, the pillow on the beds are so small like couch pillows. Had my neck hurting the whole night

This was my first and most likely my very last time staying with a Courtyard. I am calling about my stay and no I do not want a free night I want at least one of my nights refunded back to me. Could not use amenities due to breakfast bar was disgusting, my children’s toes got burned in the pool, there were chemicals for pH balance literally right on the ground with chemicals in it where my 3 year old could have gotten to it, beds tore my back up, the door to the closet had punch holes in it and my door handle wouldn’t work properly and I got locked out my room at one point and you had to jiggle the inside of the door handle for the lock to close for the door to shut completely when leaving the room. I stayed here because the location was close to the set I was working on and the reviews were decent, but I think I will stick with Hilton or Marriott due to this experience.

The hotel was under construction during my stay, and there was noticeable construction noise. The hallways had a very strong, unpleasant smell—almost rotten or chemical-like. Thankfully, it wasn’t noticeable inside the room. I tried to be understanding, but the condition of the towels was unacceptable. The first towel I picked up had a large hole (about 4 inches) with worn, see-through fabric. The second had a visible yellow stain. The staff was super, super friendly! The breakfast was descent I’ve stayed at both 5-star hotels and budget places like Motel 6, and I’ve never experienced anything like this. I don’t expect luxury from an airport hotel, but for $170 a night, it simply wasn’t worth the price.

The only good things in this hotel are the staff (very professional) and the mattresses.

Breakfast was meh, eggs were good, the sausage and potato's were terrible. the rest was good. Beds need updated, was closer to sleeping on a 3 inch pad on the floor. Room's were meh. The "suite" i had wasn't worth it. Lots of good food around though. Staff was friendly.

Seemed like they were renovating but the room was a little rough around the edges. Our room was sparsely furnished with damaged/dated furniture and finishings, and a couch/sofa bed that was unusable.

Breakfast Menu was Ok and was very Satisfied with Shops Around the Property.

Nice location near many food options. Staff was nice and check in was easy. Good breakfast options. Didn’t get to use shuttle since I arrived too late and left too early. A few things to improve. No toilet paper in the room when I checked in or toilet paper holder. Outlets that power coffee maker, microwave and fridge non functional. Had to move those items to bathroom or other areas to use. TV remote didn’t work, maybe dead battery. Be advised that the floors are not carpeted in room and sound carries from next door. We have a shared door that could be opened if you had 2 groups together but since I did not, there was way too much noise that carried over to my room especially late at night(midnight) while trying to sleep