ウィーンホテル(潮州潮汕高速鉄道駅)に泊まった方の口コミ・宿泊体験

フロントの対応がとても親切で、チェックインもスムーズでした。フロントスタッフは気配りが行き届いていて責任感があり、どんな要望にも迅速に対応してくれます。宅配便の手配も手伝ってくれて、とても安心できました。部屋は清潔でアメニティも無料で利用でき、24時間いつでもフロントに連絡して物を持ってきてもらえるので、本当にきめ細やかなサービスだと感じました。

Reception service was extremely polite and friendly!

Happy with our stayed staff were helpful and friendly

We recently stayed at your hotel and utilized the shuttle service on 14 April 2025 about 11 to 11.30am. Unfortunately, We must share my disappointment with the experience, particularly regarding the shuttle service to the railway station. We encountered the driver who displayed evident unhappiness and rudeness throughout the journey. The driver shouted at us without any apparent reason when we were unloading our luggage from the rear boot. This behavior was unwarranted and significantly detracted from our overall experience. Similarly, my sisters experienced a similarly unpleasant shuttle service to the airport later that day at 1 pm, also with the same driver. This consistent poor service indicates a concerning pattern that needs to be addressed promptly. We believe it is essential for your hotel to ensure that shuttle services are provided by courteous and professional drivers, regardless of their mood. Guests should feel safe, respected, and comfortable during their transit to and from your establishment. We kindly request that you take this feedback seriously and implement measures to improve the shuttle service. Providing transportation services when drivers are visibly unhappy is not conducive to a positive guest experience. I hope to see significant improvements in the shuttle service for my future trips to Chaozhou.

A bit noisy. Avery good experience, except there is some noise.

nice hotel and booked again for last day of trip.

Service very good. Clean hotel with awesome breakfast

The hotel is very comfortable and relaxing

This is a great hotel. It looks great

Nice hotel to stay but must seriously start using air frshners as the carpets are too old.

Smaller room this time round, overall still acceptable near to specific places that intended to visit.

A nice short overnight stay before going to Chao Zhou

Happy to stay in that this hotel, really appreciate the team and we had Beef Hotpot near this hotel and lots of more to eat

Very good free pick up service from and to the high speed train station. Not much eatery nearby though the hotel has its own restaurant. The room is bright and spacious though we had a free upggrade. The bed is very comfortable. Carpet is a bit stained but overall cleanliness is good. There was a big group of students staying .They were making a lot of noise and we had 3 prank calls mid night disrupting our sleep. I had to take the phone off the hook.