グランド ボヘミアン チャールストン, オートグラフ コレクション

The customer service here was horrendous and has literally cost me thousands of dollars. I am and have been a Marriott Titanium Elite member for many years and have not had this experience before at a Marriott property. The valet damaged my car (which we were in the process of selling but now it is worth much less). It has very deep scratches in the back wheel molding. It is too deep to have gone unnoticed so there is a driver on the valet team that intentionally hid this from us. I contacted the hotel with pictures but they just point to the fine print that it is my responsibility to inspect the vehicle. When we drove away they backed it in and stood in front of that wheel so I did not see it. Based on the pictures it looks lie it was driven into a low concrete wall or something like that. The dishonesty of the valet staff is completely unacceptable and I would recommend that you stay somewhere else in Charleston. There are lots of other options (there is another Marriott property on this same street if you like the location).

The resort is incredible. The staff is amazing and the service impeccable. The rooftop lounge is inviting, the wine tasting is educational and fun. The breakfast cafe is outstanding as well. Every staff member we encountered was courteous, accommodating, and went above and beyond to ensure we enjoyed our stay.

this property provided excellent service, the automated email communications were addressed immediately. the room was comfortable and the a/c worked as expected. the location of the property made walking to many of the shops/restaurants a an easy 15-20 min walk. the roof top bar was great and the staff at the roof top restaurant/bar were exceptional, everyone there made us feel as if we had been coming there for years and we were all just friends getting back together.