Charlevoix Inn & Suites SureStay Collection by Best Western

This was our first stay in this hotel, which was pleasant. The front desk girl was really sweet and thoughtful and the breakfast lady greeted us warmly and gave introductions. I would choose this hotel again if I go to Charlevoix next time!

Staff was nice, building was very outdated, musty smell in carpets, and room were not well maintained.

We stayed this past weekend and the Staff, Service and Hotel exceeded our expectations. Amanda, Jesse and Joslyn all made she we had everything we needed throughout our stay. From check in to check out it was a breeze and a great stay! Would stay here again especially for the location and friendly staff!

The main negative that I have is that it is too expensive for the time of year I stayed there. I obviously misunderstood the pricing because I thought the $200 was for two nights, instead of per night. I was especially irritated because the following weekend, the prices appeared to be more in the $100 per night range. I was on the road for 11 days and this was, by far, the most expensive hotel, and that included my stay on Mackinac Island, and a beach side hotel in Traverse City. Will not stay there again or recommend it unless other hotels are checked for better pricing.

Location was nice a bit longer walk into town but I didn’t mind at all. Price point was good.

Front desk was very cordial and helpful with an upgrade and with dining suggestions. Showers should be replaced. The rooms are not at all soundproof.

I was very upset with how dirty out room Was. The comforter had yellow stains all over. Carper was dirty and we had aunts on the floor that crawled in bed and clothes. There was dust on top of the headboard, microwave and tv. We paid 320$ for one night and I am very disappointed .

The entire hotel smells like must and mold. The room had a horrible mold odor. The bathroom floor of our room had black mold over 40% of it. The pool and hot tub had mold everywhere. There was a bunch of algae around the pool on the pool floor. The hot tub was not functioning. The carpet within the hotel seems over a decade old. The drop ceilings sagged in the pool room. Staff did not respond to the “ring bell for service” within a reasonable time. Instead opted to finish their personal conversation in the back amongst peers.

Our first assigned room on 1st floor had a bad odor-like mildew. The next assigned room had a poorly draining sink