エメラルド ビーチ リゾート(Emerald Beach Resort)

Nice place- but my room NEVER got maid service and I had to fetch my own clean towels. They must charge extra for hot water-- since there was none in this shower-- despite calling the hotel's attention to it twice. I first tried to CALL reception but... the phone had no dial tone. Reception just said, "I only do the beach towels"... and never even recorded my complaint. Second try got as shrug and "I'll file for maintenance." Food was on par but you will wait forever for it to find you. Bottom line- on my "never again" list because of the ABSENCE of service and lack of basics (like a warm shower- or maid service). On a scale of 100 Emerald Beach gets a 15 for location (after a small deduction for airplane noise (the runway id literally at the foot of the property) and zeros for facility overall and service. Find another place to stay.

Location is perfect, very nice beach, all rooms face the ocean. Little outdated but clean. Easy transportation to go anywhere in the island. Restaurant is ok for the beach.

Very close to airport but nothing around, clean big rooms, freindly staff, nice pool, very good beach front. On sunday only one choice to eat and they only had one server, one hour wait for breakfast.

Great room views, gorgeous beach. The bar and dining areas are not pleasant. Staff wasn’t friendly at all. Poor breakfast service. Overall average to good experience.

We’ve stayed here many times and have always enjoyed ourselves. The staff is friendly. However, we never had hot water in our room and the walls are thin. A baby crying nearby kept us up most of the night.

The rooms and whatnot were extremely outdated but the staff was really nice and accommodating

Love location No hot water or coffee in room Other than that cool place to stay for the day

The staff were fine.. We were exhausted from being up at 3 AM. Decided to go to bed early and about 10 to 15 people were hanging out next-door to us, screaming and yelling until 430 in the morning 432 to be exact, and no sleep for the whole night. Nothing was done by the hotel. No I did not get out of bed and call but I could not be the only one that stayed awake all night due to this screaming and yelling and partying. It was unbelievable. it was the most uncomfortable night in a hotel I have ever spent. Apparently when we went to the front desk this morning to ask about a taxi to get out of here, there were other people complaining and apparently the people on the beach were threatening the other guest. The hotel said they have security, but nothing was done. No compensation was even offered my husband went for breakfast to go and I received scrambled eggs and potatoes and bacon in a cardboard box not even lined with Reynolds wrap or anything it was literally laying on the bottom of the box $$52 and it went in the garbage. The waitress actually took my husband‘s order while carrying a tray on her day off because they were shortstaffed.

I liked the closeness of the beach and our room. The food and drinks at the restaurants was good. I'm glad we took a chance on Emerald. There were some sketchy reviews, so we were skeptical, but I'm glad we decided to find out for ourselves. The only things that could have made the stay perfect would be if we had hot water for showers and they should provide rugs for the bathroom. We tracked so much sand in from the beach. Other than that everything was great. We're definitely planning on returning with our extended family. They need to experience what we did. Lovely stay. I can't wait to return.