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There was a guy named T ( I think ?😅) at the club level that is amazing!!!

Nice location for business and hotel but need an update. Room its slightly small related to price

要牙刷不能給送到房間，從未見過這麼離譜的規定。入住前多收了25美金destination fee，從未見過如此離譜的收費

房間設施非常差，沒有一瓶水、沒有一個調羹、沒有熱水壺。衞生間廁所紙極薄，一用就破。晚上也沒有夜間服務如拉窗簾。一晚上2500人民幣的房間竟然沒有Wi-Fi，需付12.5us dollar每天。早餐30us dollar每天，實在無啥可吃。性價比極差。無語😓。

給出差的領導代訂的，大品牌省心又放心， 設施服務都有保證。交通便利。離這次目的地很近，整體體驗很滿意。

房間還可以，挺乾淨的

住過四五次了，非常感謝服務人員

入住挺好的

Stayed at the hotel often during frequent trips to the city for business. Stayed during Valentine’s Day weekend and the experience from the front desk was horrible. They overcharged me hundreds of dollars and when asked why rep really couldn’t explain. After showing the rep the mistake, another one step in to correct her, but the money was already taken and now I’m in the waiting stage. Club level was also not par for the price they charge in Charlotte compared to the other amenities offered by surrounding hotels and are cheaper. Good hotel but bad experience.