スプリングヒル・スイート・シャーロット・サウスウェスト(SpringHill Suites Charlotte Southwest)

We, but this hotel for the pool. But when we got there, the pool was closed. For renovation. We were told we could use a neighboring pool from another facility, but that pool with sub par.

Staff was friendly and accommodating. Would book again. Clean room. Good breakfast.

very good

酒店較新，房間不錯，早餐一般

房間乾淨整潔，設備齊全暫新👍

棒棒噠 很舒服

it was fairly comfortable. its bare basics. there is no hand cream in the room. the breakfast included with the room seemed very stale and that was at 7:30 am beds are comfortable

This was a great location to use when on vacation. The room was clean. I loved the sitting area inside of the bedroom. The beds were comfortable. I wanted to use the gym but they were doing remodeling when I came. I wish I knew before hand because I wanted to workout but that is the only not so good thing I have about this hotel. Staff was amazing and nice. The hotel was close a lot of things. No more than maybe a 5 - 6 minute drive to stores and shops.

For some reason, apparently standard operating procedure at this property is to leave the front desk unstaffed UNTIL someone yells "is anyone here?" I had waits ranging from 2-3 minutes to get service to step from the office behind the desk - apparently there's no camera system to show that a customer is approaching - between 2:45-3:30 for various reasons. But the topper was when I informed the clerk who took over at 3 that my television was not working - this after trying various remotes. All she offered was a "what is it NOT doing?" I explained that it was inoperable. Did she respond with, "So sorry, sir, we'll have someone come by the room to investigate?" NO. Did she offer to put me in a different room, given that I had just been in this one less than an hour? NO! The lack of followup was really disconcerting.