We booked Maison Ailleurs at the end of last year, having read the excellent reviews on this site, but must agree with recent reviewers who have noticed that all is not well at the property. Even before our stay we were frustrated by the lack of communication. Most things were dealt with by automated, non-reply messages and when we used the contact email for the non-resident host it went unanswered. During our stay we hardly saw another human being and we began to feel a bit vulnerable. Unfortunately the breakfast boxes which were well reviewed had been discontinued before our arrival and this meant there was even less need for the host to be around. It dawned on us that we hadn’t even been given a telephone number for the host so we’d have been in desperate trouble if there had been an emergency. To make matters worse, the lock on the courtyard gate started to play up on our last night (even though we’d been told on arrival that the courtyard gates would always be left open). We were genuinely concerned about getting back into the property after dinner. We’re pretty seasoned, independent travellers, but it’s hard to relax and enjoy yourself with these worries in the back of your mind. Maison Ailleurs needs to review the way they operate with particular regard to guest safety and security. Their once super service has been delegated to automation. Book with caution.
自動翻訳