Chelmsford City Centre

房間還行，離火車站超級近

We arrived to the Premiere Inn in Chelmsford last Friday night around 7pm. We checked in at the kiosk and were first allocated room 424. As we opened the door to 424 we were hit with an overwhelming smell of mildew and the room felt damp. My husband went to the bar to speak with someone about changing rooms so we were then moved to room 224, directly under the first room, but two floors down. We were late going to a party so quickly dropped our bags and left without looking through the room. We returned to the hotel around 12.30am and as we opened the door it felt like we were walking into an oven. The temperature in the room had been set to 28c. So, we turned the temperature down to 19c and tried to open windows. The windows are sealed and the fan in the AC unit did not work. There was zero ventilation and we had a terribly uncomfortable night's sleep. I also noticed when I went into the bathroom to wash up before bed that the toilet had not been cleaned. It look like somebody had vomited in it. I actually used hand sanitiser to clean the seat. It was rank. The next morning when I went to take a shower I noticed that the showerhead was covered in thick black mould as was all the grout between the tiles in the shower. I actually tried to clean it off with an extra toothbrush using toothpaste as abrasive, but gave up after a few minutes (photo of the showerhead after cleaning attached - note you can still see black mould on it). My husband and I were absolutely disgusted and not wanting to risk getting Legionnaires disease decided to wait to shower when we got to our hotel in London where we were staying for the rest of the weekend. With the expection of the sheets, everything in that room was dirty or damp. I have never felt so uncomfortable in a hotel in my life. The only positive think I can say is that the person who helped us change the first room was very nice.

A very ok stay, the hotel was quite noisey seemed very mediocrely run. There needs to be some work made in making the hotel look better and more well run. The food was ok but nothing amazing and the drinks selection is poor. The rooms wasn’t the cleanest. It’s ok in a pinch but won’t be back again

A very odd stay. The hotel seems fine. However there seems to be a lot of issues inside and around the hotel with ambulances and police. Unsure why. It was a very odd stay in a hotel. I would stay again but hopefully in a quieter atmosphere…………..

I wanted to try a mattress as I am considering buying one from premier inn. I found the hotel to be very good, with helpful staff, a great breakfast and yes, a very comfortable bed. Mattress ordered. I found the location to be very convenient to the railway station.

Overall the staffing was shocking. When I got there I couldn't use the self sign-in so had to ask a member of staff. They do not have a reception. Then there was a issue with adding the meal deal on, finally got there and went to the room to find it was in a pretty poor condition with mould on the ceiling of the bathroom. Then dinner came and we waiting a long while for food, ate our meal and still waiting for our drinks. The next day breakfast was lovely, I went back at 2-3pm and the lady refused me to use the toilet as it was not open to the public, I explained that I had stayed the night so she let me in. Then I asked for the deal for ultimate wifi, sweet treat and unlimited tea or coffee. The member of staff did not know what this was when I asked for it, and had to ask the manager. He was not available, so I asked again if I could have it and the member of staff told me the wifi was already free and then gave me a cup of tea. Which is not what I asked for. While sat at reception I noticed a lot of issues regarding a lack of staff and customer complaints.