Chelmsford (Springfield)

The Bathroom was not clean it was dirty and the bath had no plug with hair still in the bath. The Hotel seemed run down in general across all areas.

We stayed three nights here. We arrived after a long journey and it was dark and raining. I would not say the light in the car park was that good. We asked the receptionist about parking as we had a blue badge and it was displayed. They told us that was fine. We thought no more of it. Our trip was to see a sick relative so our time was spent with them of a day arriving back late evening. Today I received three parking notices each for £60. I rang the reception to be met with a rude receptionist who spoke over me. The Premier Inn cannot help as parking is managed by a private firm. It was my first experience of Premier Inns and it will be my last. I am not happy that if I do not win my parking appeal it will cost £180 but I am more even more annoyed at the manner in which the receptionist spoke to me, in my opinion she all but called me a liar as she said all receptionists know their parking policy. So if you are staying at a Premier Inn check the parking.

Premier Inn now consider parking at their hotels to be nothing to do with them even though spaces are right outside their buidling. In other words they will accomodate you for a night but not your car. Maybe they feel they are more for pedestrains not travellers. They appear to have sub contracted the spaces outside their properties to Horizon parking who will then send you a 100 pound fine after your stay, so as to make your Premier inn experieince a memerable one. I will now pay mine for Springfield. It was an expensive night's stay.

Second visit in a month and as good as the first. Very helpful staff. Restaurant is excellent

Met up with friends to catch up when they were staying in Chelmsford. Not the easiest place to find, especially in the dark. We ate at the hotel’s restaurant. Food was OK but nothing exceptional. Menu wasn’t extensive but we all found something.

My daughter and I stayed here for part of a girls’ time away (Feb 7 th). The room was clean and well appointed and soon warmed up with the convector heater. However there was loud music emanating from a nearby room. The manager on duty dealt with this for us quickly and efficiently. Thank you. We chose Meal Deals and the food was good and so was the service. The location suited us too. Thank you Premier we had a great stay.