No131 the Promenade

房間設計感強 樓下就有餐廳 附近就是商業區 非常方便

Beautiful hotel with excellent service. I would stay again and would highly recommend. Perfect cocktails!

Truly one of the most incredible stays I've had during my many years of travelling. The rooms are exquisite and the hotel is walking distance to main shops in Cheltenham. What truly made our trip so special were the staff - if I could give the staff and service more than 5 stars I would. They went above and beyond to look after myself and my family and were more than happy to help with my 1 year old nephew's needs (e.g. warm milk). Thank you!

Nice hotel, but very difficult to find the entrance due to the marquees erected for the restaurant and bar directly outside it. Just to note, if you have anything over a weekender size suitcase,be aware there are narrow steps and stairs to carry them up. The room itself was stunning but unfortunately not very practical, a bath stuck infront of the window making it difficult to close the curtains or open the window for any fresh air & leaving little room to put toiletries.Tried to use the Dyson fan to cool the room down, but it didnt work. Considering the room cost over £200+ for 1 night there was no breakfast included. Breakfast was in the outdoor restaurant so expect to pay an additional £25+ per couple. On returning to the hotel in evening, we found the gates locked, with bouncers asking for proof we were residents. The reason for this was because the venue also has a very popular & busy bar. Ourselves and the other couple we were staying at the hotel with wanted to have a drink in the hotel bar before retiring, however, we found the bar in the hotel closed and the only way we could buy a drink was to either fight our way through the gin bar (we gave up!) or go into the marquee bar (outside the hotel grounds) and buy a drink, then take it back into the hotel. Not very customer friendly. On the plus side the bed, and especially the pillows, were amazing and we had a good nights sleep. Overall because we had to pay extra for breakfast I thought it was poor value for money.

This hotel is stunning. Staff couldn’t be more helpful and welcoming. Can’t recommend it enough!

The interior was perfect however it is quite noisy as the window is not double-glazed. The staff has helped to carry to luggage to the room which was on the top floor. It will be nice if it gives a warning as there is no lift on the building. The food was nice. The services were very good. Thank you,

On arrival all bars were freezing cold to enjoy a drink with our friends

Gorgeous hotel! Room was very hot however we were provided with 2x Dyson fans to help. Attentive service, gorgeous decor and great attention to detail. Felt super luxury with Dyson hairdryers and Acqua di Parma toiletries.

Read the hotel policy on weekend noise. Yes, there is one; no, I didn’t read it. Initial impressions are great. The staff are welcoming and the classic double room was well-finished to a high standard with all amenities you would expect. In hindsight, I would have appreciated at check-in the staff highlighting the room was immediately beneath the rear bar area with a speaker by the window. Unfortunately, this only became apparent when we returned after dinner the first night. The noise was unbearable. We were so exhausted we decided to get some room service and attempt to drown the noise with the television. Fortunately, the music stopped around 11pm and we were able to sleep. The second night we had arrived later, around midnight, expecting the noise to have finished. Our assumption was wrong. It was at this point, after trying to go along with it by having a drink in the bar, that we raised our concerns to reception. Eventually, after being asked why we hadn’t complained the previous night, I got the man to come to the room to understand the level of noise. He was apologetic, did offer another room but by this point, the music was waning and there was no point in moving. He did, however, offer a complementary drink order - thank you. On check out, we highlighted our concerns again. The staff were reasonably apologetic but made no effort to compensate our grievances stating “the experience isn’t for everyone”; they’re quite right, it’s not.