エレンボロー パーク(Ellenborough Park Cheltenham)

很好的酒店，服務也很温馨，酒店的景色非常好，周圍有很多hiking路線

房間很大，就是吃飯衹能在酒店解決，周邊什麼都沒有

環境好，服務有待提升

風景優美，服務周到

Wonderful hotel and lovely location. Unfortunately I took ill on the day we were scheduled to stay and the hotel couldn’t confirm we could reschedule without loosing our money so we went anyway. We therefore didn’t enjoy our stay and barely ate anything so will have to return.

Beautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.

We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.

For an expensive 5 star hotel, we were not impressed. Our refrigerator was not turned on in our room, resulting in expensive cheese being ruined. We had to request multiple times to have the fridge turned on; even then, after it was turned on, we had to turn up the coolness ourselves so it could keep food items cold. In addition, our A/C emitted a horribly loud sound every 10-15 minutes. We reported this promptly to reception, and it was never fixed during our 6 night stay. Lastly, whenever we called reception or concierge - even during normal business hours - no one ever answered. No one told us about the other amenities of the hotel - afternoon tea, the bar, a room where there appeared to be drinks or light snacks. We felt like we weren’t treated as valued guests, even though we spent nearly a full week at the resort. Some of the service staff, such as the spa receptionists and cleaning crew, were phenomenal. But EP is lacking the seamless service and standards of a five star hotel. Other aspects of Ellenborough are beautiful and appreciated: the rich history, the grounds, the walking trails, the location. But for the price and reputation, it didn’t meet 5 star standards.

Gorgeous property. There could be more attention to cleaning. The staff seemed rather overwhelmed by a wedding, with rather slow and harried service at times