The room was old and has a dirty ashtray on the table, even though they said it was a non-smoking room. The walls are extremely thin, I could hear everything from next-doors. The shower bath is degraded badly, flooding and wet all over the place.
The cleaning lady has an attitude on her face when I asked for an extra towel.
Overall, the experience was 5/10. Besides the location, nothing special to come back.
翻訳
ホテルからの返信: Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay with us. We are disappointed to hear that the room did not meet your expectations in terms of cleanliness and condition, and that our staff's attitude was not up to par.We will immediately look into the issues you raised, including the cleanliness of the room, the condition of the shower bath, and the behavior of our cleaning staff. We take these matters very seriously and will take appropriate measures to ensure such problems do not occur in the future.We appreciate your feedback as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience.Best regards,
型佬
ブティックダブルルーム
宿泊: 9. 2024
友人との旅行
16件の口コミ
5.0/5
とても素晴らしい
投稿: 15.10.2024
Nice ppl and is One of my favorer hotel in SZ
翻訳
ホテルからの返信: Thank you for your kind words! We're glad you had a great experience. Although we are Regalia Chengdu, we hope to have the pleasure of welcoming you here in the future. The beautiful city of Chengdu awaits you!
ゲスト
快適ダブルルーム
宿泊: 12. 2021
カップル・夫婦での旅行
1件の口コミ
3.7/5
投稿: 22.12.2021
The good: the room was very comfortable and clean. The breakfast was quite good with a nice range of options for the size. The staff was very kind and did their best in sorting out whether or not we needed to get more Covid tests done and where we could go if we had needed them. The location was great for wandering the bar streets and close to a metro.
The bad: the walls are so thin we could hear everything all around us. Not much to be done about that at this point. The housekeepers were very friendly but walked into our room once! We had had an early day seeing the pandas and came back for an afternoon nap. The housekeeper knocked and then opened the door! We had a “do not disturb” on the door so this was surprising. Finally, I believe the lotion provided by the hotel had been used already as it was only about 1/3 full.
We did enjoy the stay but it was a bit complicated.
翻訳
ホテルからの返信: Dear guests , I ' m really sorry for not allowing you to have a pleasant stay experience . We wil rectify the problems you feed back in time . I hope you can have a different pleasant stay experience next time ! Wish you a happy life !
ゲスト
デラックスパノラミックスイート
宿泊: 4. 2022
出張・ビジネス
1件の口コミ
5.0/5
とても素晴らしい
投稿: 14.4.2022
Fantastic service and facility. staff are very nice and caring.
翻訳
ホテルからの返信: Hello, lovely friend! It is our honor to bring you a pleasant stay experience, we look forward to seeing you again, I wish you a happy life, work smoothly!