Everything was good except the part where I had no tub nor an operating TV. I called guest services and had an engineer come in my room only to advise a previous guest had to rest the tv and it was nothing he can do pretty much. Please be advised he was very friendly, all of whom I encountered gave me great professionalism! Just hate I had to use my phone the whole night and couldn’t watch the TV whatsoever.
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Jenny
2024年1月3日
We had a nice experience. The reservation is misleading, as we paid extra for "City Views" and we did not get city views. I even asked when we were checking in if we had city views and we were told yes. We didn't let that affect our stay, but we really wish we would've had the full Chicago-view experience. Too bad. Otherwise, the hotel was nice and clean.
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Xavier
2023年12月27日
There were very few people in the hotel, and it was extremely overpriced. It was nearly empty, and I had to request toilet paper and towels. I don’t understand why this hotel feels privileged to charge exorbitant fees for minimal service. Disappointed.