バージン ホテルズ シカゴ(Virgin Hotels Chicago)

綜合情況比較滿意

Everything about my stay was great. I arrived early thinking I’d have to have them hold my bags while I went out and about until the room was ready, but they were able to get me into my room two hours early. The staff was helpful and friendly, the room was great, the location is convenient and safe. I will definitely stay here every time I come to Chicago.

I travel for business and this hotel is phenomenal! The staff, the service, the amenities, location, it was all amazing!

It was so cute and quaint. Amazing room service. Close to everything. Would definitely stay again!

Great hotel, friendly staff made us feel at home. Great location in the Theater district, super close to the river and Michigan Ave

Staff was incredible. Room was perfect. Location was a quick walk to theater district and dining.

While the front desk associates were pleasant, the disappointment began as my grand room was not ready, prompting consideration for an upgrade to the grand chamber king suite for our wedding anniversary. Unfortunately, the delayed room was not only untidy but revealed issues like stained bathroom grout, a loose toilet handle, and a seemingly unintended accessible room with subpar shower amenities causing water leakage and potential mildew. The modern minimalist style was marred by a vanity chair with a cigarette burn, highlighting an overall lack of attention to cleanliness and detail. Although our dining experience at Miss Ricky's offered an enjoyable breakfast with classic choices, the warmth of the food upon arrival and subsequent cooling raised concerns, possibly attributed to winter conditions – a detail that shouldn't impact a venue like Miss Ricky's in Chicago. Overall, this stay fell short of expectations for a frequent guest accustomed to 4-star and above accommodations.

We had to stand in line for about 15 minutes to check in because only one person was checking people in as another person was dealing with a customer issue. We stayed in a Grand King cabin which was spacious and clean. The bed was very comfortable and it was great to be able to adjust the room temperature via the smart tv. The shower was a nice size equipped with a handheld shower wand. I loved that there was a separate dressing area from the bedroom and bathroom. I enjoyed my stay. However when I went to check out and get my car, the valet service was significantly delayed with many people waiting for their cars. The staff was understanding and explained that they were short staffed. I eventually got my car after approximately 30 minutes

Great location. Room was nice and modern. Liked the motion sensitive lights near the entrance.