Very good location. Easy to go everywhere. Specious room
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Antonina
2024年2月20日
Overall I enjoyed the stay. However staff could be more professional.. the only lady that was very helpful was the hostess at the restaurant
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Nathan
2024年2月6日
This is a beautiful hotel but isn’t quite lux, the rooms are clean but a little underwhelming for the price. The staff is amazing though and the lobby is truly gorgeous in that art deco revival style. The concierge were very helpful and the location is perfect if you want to be in the middle of the action and close to the lake. I wish the television was a smart TV, who watches cable these days, I’d prefer to stream right to the TV. Would I stay here again? Yes. I really did like the easy access to Nordstrom and the lobby bar/lounge was very nice.
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Amy
2024年2月5日
Stayed two nights for a family weekend trip for my husband’s birthday. Luigi greeted us and made sure to ask if we were celebrating anything. The room was quiet and plenty of space for my husband and I. The bed and pillows were so comfortable. My only complaint is that the bathroom needs more places to hang towels/toiletry bags, etc
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David
2024年1月28日
The Gwen is a great hotel with excellent customer service and facilities. They have many nice features like hot apple cider available in the lobby on a cold afternoon that I appreciated. I highly recommend.
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Jeffrey
2024年2月19日
Wonderful hotel, easy to walk around. Parking is tough but everything else was fantastic.
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Annette
2024年1月4日
Great location and beautiful hotel. Upon arrival, we were given two vouchers to be used at the bar complimentary. However, while checking out, we were charged 17 dollars for this “resort fee”. Since we had not used the vouchers the amount was credited. A bit misleading to say something is complimentary yet are charged for it. Parking is 75 at the hotel but you can park overnight right across in Nordstrom’s parking garage for 37 dollars overnight.
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Verified traveler
2023年12月23日
Great boutique hotel! Service was friendly and helpful! Location is perfect, connected to the mall, right on Michigan Ave, 10 minute train to State street stores, 10 minute train ride to Rush and Oak store area!!!