I2718JJchrism
2024年4月14日
We visited the Leonardo Laura in April 2024 as a family of two adults and a 20 month old child. The check in was quick and easy and when we got in the room we realised just how small it was, comparable to other hotels we have stayed at. The first night, we realised a few things……… The hotel does NOT have aircon turned on until the 1st May. I was lied to by the night manager after going down and saying it wasn’t working who tried fobbing me off by saying he would have to speak to the manager tomorrow to get it turned on, instead of just telling me that it’s hotel policy not to turn it on until May. Now, after spending over £2k for a week, am I daft for wanting aircon in a room that at night was reading 27oc on our baby temp gauge? The solution was to keep our landing window open during the night, which is where several other problems arose…. Now if you stay at the hotel, DO NOT STAY AT A ROOM THAT FACES INLAND. The road outside is NOISY and the hotel plays the most annoying piano music ALL NIGHT at the front of the hotel. I have 0 idea why they do this but needless to say, we got no sleep and had to go down three times before they turned the music off at 01:30am The other problem is that due to having to keep the door open all night, you’ll get eaten alive by mosquitos! I paid for an upgrade the next day to have a sea view room hoping it would be quieter, which it was. The room, however, was just as small. I asked for a fan in the room and I was told this was not possible due to excessive demand (I wonder why). Whilst I was at reception I heard multiple other persons querying why there was no aircon as it was hot in the rooms. The hotel itself is lovely, the staff are great and the food is VERY good for an all inclusive. It’s not Michelin but there is a great variety and it rotated enough to keep everyone happy. The pools grounds and general decor are very clean and well maintained. It’s just the whole experience about the aircon and the battle to try and get basic amenities like a fan left a bit of a bitter taste in my mouth.
自動翻訳