The hotel is in a very strategic location, staffs are friendly and the room itself was comfortable. However, there were several disappointments. The promotional photos are misleading—they give the impression that guests can walk directly from the room we booked to the beach. In reality, our room was on the second floor with no direct beach access. The balcony was not very clean, and the safety net installed across it significantly obstructed the ocean view. In addition, no iron or ironing board was provided in the room, which was inconvenient.
Another concern was the swimming pool. 2 guests were using the pool without proper swimwear, and despite this being noticeable, the hotel staff did not appear to take any action. This affected the overall pool experience and gave the impression that the pool rules were not being enforced.
Overall, the hotel has a great location, but there are several areas that need improvement. More accurate room photos, better balcony maintenance, essential in-room amenities, and consistent enforcement of pool rules would greatly enhance the guest experience. Thank you.
自動翻訳