This is my second time choosing this hotel for my vacation.
The location is private, peaceful, and ideal for a relaxing retreat. There are plenty of food options, and the food is generally delicious. This time, I chose to stay here to celebrate “my birthday”.
However, there are several areas that need improvement.
First, the Deluxe Sea View Studio room was not clean enough. We found a cockroach in the room (see attached photo). When we reported the issue to the front desk staff, no major concern was apparent and no prompt action was taken. We found the room lighting system very confusing. The water system was also not ideal. The water temperature took a long time to change and the water became very hot or very cold.
Second, the food quality was disappointing compared with our first stay.
Third, we were informed by the hotel staff (who ushered us to the room) that the snacks at the minibar were BD complimentary. **I specifically confirmed twice with him. I informed them ** However, during check-out, we were charged for these items and made to pay.
Unfortunately, this stay did not meet the standards we experienced during our previous visit. Considering the issues we encountered, I do not feel that the value matched the price paid.
自動翻訳