I’ve received great hospitality from the hotel reception; though young, the lady & gentleman have so much enthusiasm & joy when they shared about the property information as well as showing us around.
The room is extremely spacious & space is well-planned too. Small thoughts such as providing a tumbler of warm drink (helps to soothe your mind & aid in sleep) was placed by the bedside table too.
As the property is widely spread out, butler service and/or shuttle service is readily available for guests, that includes picking/dropping guests to meals & the train station to Fairy Mountain.
1 important point to note is that the hotel is located inside the Fairly Mountain attraction. You need to purchase the entrance tix on the date of your check-in (having your hotel booking/reservation is insufficient to be granted access into Fairy Mountain).
Overall, the picturesque view & hospitality has far exceeded other international hotel chains & I’ll definitely be back once again in a separate season to experience the beauty of this area.
We love the hotel - service is impeccable and kudos to the architect and landscaping team. Feels like we are in Aspen! They were helpful via WeChat and nothing was too much trouble. We really love love love and will highly recommend everyone to come. One tip - take better pics !
Location is a bit off skirt, isn’t much but really a good place to take a break from city. Hotel is not equip with air condition, but it’s rather cooling. Everything is good, just feel that improvement can be made in terms of environment.
There’s quite a handful of mosquitoes, will be great if the provide incense or other solution to get rid of them around room area.
Room is good, size and cleanliness. Just a little dark at night, will be great if they could furnish their garden with walk lights to have a better view at night.
Restaurant limited options.
A mini convenient store will be beneficial as the nearest one require a drive.
A beautiful villa styled hotel with a nice grass field in the middle for children to roam and run. Service from the hospitality team was great and prompt. Do note that location wise, it is quite far from the town centre, so you need to have your own transport.
Very comfortable spacious room and attentive staff. Thank you for a nice stay in a natural setting.
翻訳
ホテルからの返信: Hello! Thank you for taking the time to give the hotel five-star praise; As well as the praise and support of our staff, to see your comments, we will uphold: work hard, careful service concept. We will continue to work hard to provide a more comfortable and warm stay experience for every guest. Your praise can let more guests know about us, but also hope that you can recommend us to more friends around you, eagerly looking forward to your next stay!
匿名ユーザー
独戸別苑・ラグジュアリーガーデンツインスイート
宿泊時期: 2025年3月
友人同士
25件の口コミ
10/10
とても素晴らしい
投稿日: 2025年6月3日
A very good place to stay and enjoy the view on the Fairyland Mountain. There are also some obvious drawbacks, for example, the hotel doesn't include the entrance ticket to the mountain so every time we returned to the hotel, each of us was charged 50 CNY. And the breakfast need improve as well. But anyway, it is a great resident for vacation.
It was a wonderful and delightful experience with Joya Hotel. Thanks to 小张管家 - 张京。She was very attentive to my needs and seeks to deliver top notch customer service on behalf of Joya hotel. She was on point ensuring every footprint I made with the hotel was well taken care of including dinner menus, dinner booking and etc. it was a well deserving service experience and thanks to her great hospitality elevated the entire Joya hotel brand reputation. I would definitely recommend to all my friends. 感谢张京管家的细心照顾让我的旅程写上美好的篇章!
Hotel.is very nice with great outdoors, fresh air, 70F. Food is better than most hotels. 小譚, the butler was excellent. We will come back and bisit again