Meliá San Carlos

類似於國內快捷酒店的設施，但確實已經是當地最好的酒店了，陽台景色很美，樓頂餐廳景色很美，自助餐很便宜划算，前台和保潔服務非常熱情，建議入住。

Es ist ein nettes Hotel. Es ist sehr Zentral gelegen. Es ist Sauber.

The service is good and waitress service excellent you can spend a wonderful time here with family and friends it’s a wonderful experience to stay here also the dinner quality is good and the kindness of the people is one of the things I love it’s a very quite and clean hotel 💫💫💫💫💫💫💫💫💫💫💫💫💫💫

Stayed here for one night on a TUI Cuba experience tour. The hotel was a great relief after the other hotels we had stayed in. The whole place was clean and the rooms lovely. The bathroom was wonderful with lots of hot water all the girls on the tour took advantage to wash and condition our hair. We had a lovely walk around and a nice snack. The staff are all very friendly and breakfast was nice with a great view.

We arrived around midday for an overnight stay and Marlene in reception made a special effort to get our room cleaned so we could check in early. Had sandwiches and Cuba Libres in the bar, served by the beautiful and very friendly Yanet, who understood our English. After lunch Yainier showed us to our room, which was bigger than normal for Cuba, and definitely 5-star. Power outages are common in regional Cuba but the hotel has a generator which automatically starts up when the power goes off. A tour guide told us the power was out from 3pm to 3am that day/night so to have airconditioning was a bonus. The only negative was our dinner on the top floor. Nice restaurant with good views but most items on the menu were unavailable, obviously due to the food shortages in Cuba. Our meals were ordinary but breakfast the next morning was first class. One of the best we have had on our many hotel stays around the world. Great stay, but Marlene, Yanet and Yainier made it extra special.

we were happy to havefound this hotel in the beautiful city of Ceinfuegos. A very cozy hotel, wirh a very spacious and very clean lobby with a 24-hour bar that offers drinks and snacks, pizzas... The girl at reception, Amandha, is very professional and speaks English very well. The dinner was well prepared, with pleasant flavors and Mr. Robildo, the restaurant's bartender, was very helpful and very elegant. Thank you for giving us two wonderful days in Cuba. We recommend it

Our group had a very short, but nice staying at the hotel. Would love to thank the General Director Mr. Gilberto for his hospitality and wish him all the very best. Also, the bar at the lobby and cocktails were very nice. Thanks to the team.

without doubt this is one of the worst hotelsI have ever stayed in. I have since read the low scoring reviews and agree. The reviews which have been posted which give positive comments surprise to me. I am not a high maintenance guest, as long as somewhere is clean and breakfast is reasonable I am happy. Our experience was dreadful from the beginning. We stayed two nights on 17th and 18th March. We had to move rooms twice and had to make do in the end as there were no more rooms left in the hotel, and we were only staying in Cienfuegos for two nights and already wasted most of our first day trying to find a room that didn't smell of blocked drains. if we had tried to find another hotel or asked our travel agent to move us day one would have disappeared so on balance we decided to just stay . The best of the worst rooms was reasonably clean but when you put the air-conditioning on there was a bad smell so we stopped using it. There was no window to look outside as you faced a brick wall and so you felt like you were in a cell. on our first evening there was a blackout outside and we could not get back into the hotel when we arrived back at 11:30 pm. The staff, after 10 minutes banging on the windows much to the locals interest, eventually answered the lock door and it wasn't a surprise they couldn't heat us as they were playing music very loudly while they were clearing up the bar, even though reception advised us they would be on hand for 24 hours a day. one of the windows was right beside reception but we got no response ! this spoiled the first night even more as I felt unsafe standing outside the hotel in total darkness in a town I was unfamiliar with. breakfast both mornings was very disappointing and we were ignored by the waiting staff. The second morning hotel management were dining and got all of the staffs attention. We had the added negative experience of watching the managers gorge Themselves on food which they shovelled into their mouth so fast they could barely swallow! The food was simple, tasty and edible but the service experience absolutely abysmal! there is nowhere to sit outside in the hotel and the inside reception and bar area has no atmosphere at all. We spent most of our time outside of the hotel only coming back to sleep for reasons mentioned above. i'm guessing travellers will consider the positive reviews listed but my advice is do not take the risk of booking a room here!

Stayed here with a group of co-workers. We had a great time and treated very well. Food was great and locations was also the best. Most places were walkable and the city was quite quiet. Would definitely stay again.