ハンプトン イン & スイーツ ヒューストン シュガー ランド(Hampton Inn & Suites Houston/Sugar Land)

Oooooo

Very spacious. Very new hotel and loved the location

I often come here for a stay but this time service felt terrible. Breakfast finished early and they didn’t bother to refill and when we asked their answer was it’s a free complimentary breakfast, if it’s finished, it’s finished. Go for a coffee and they purposely leave only two cups and two lids. You walk with few friends for a coffee and you have to run around just to find someone to get a cup for a coffee and kid. Not sure is management has changed but this time around service was garbage.

I would never stay at that hotel again nor would I refer anyone there. The customer service was horrible, my room wasn’t ready when I arrived at 4:03. The room was dirty with someone makeup fingerprints, hair was in the shower, food particles were in the trash can, blood splatter was on the wall, and the tv was not working properly. I reported these issues and to no avail. That was valentine day weekend and it’s one I won’t forget! Never again!

I booked a two bed queen room. When I arrived they stayed they didn't have any queens and this is a common problem with third party booking because you guys never verify availability. The hotel said I could change if one became available. The next day I was told they definitely have two queen rooms and they would call me to switch. I explained I am uncomfortable sharing a bed. He stated he understood and would call me at 3 pm once the housekeepers have sent the list. They never called me. During check out, they again blamed you guys but no one has offered me any understanding about this terrible experience. I was actually needing another night but the lack of trying to accommodate me was horrible to say the lease

Exceptionally great! The staff was amazing especially Trey/Trez at the front desk. The comfort and cleanliness was top notch. I will be back in April and May.

Clean and affordable, nice staff, coffee always available in lobby! My room did have the toilet paper roll ripped off the wall, so upkeep needed.

Joel the front desk employee was amazing! Since I called to confirm my stay he was very helpful! The checkout employee was amazing too did t get his name but he was amazing as well. Really enjoyed the stay here

Had a quick one night stay. Fast check-in. Room was very clean and comfortable. Very quiet. I will definitely be back!