Central location and cleanliness were two aspects I liked. My room in the 5th floor (attic) was, however, a very uncomfortable experience as it was NOT equipped with air-conditioning. It was unbearable during a heatwave! The receptionist was aware that the ac was not functionable but I was quite simply ignored and was not offered another room. Very disappointing indeed.
I was overall very disappointed by the stay at Empreinte hotel, which has nothing to do with a 4 Star standards or with luxury that one tries to promote on their website! The private parking that I have booked 6 months in advance was not available! The room that was proposed as an upgrade had an extremely small bathroom that is not a separate bathroom at all, but a built-in toilet with shower, just separated by a glass-wall! Very stingy hotel policy: no welcome drinks like water, no body lotion, no second vanity kit or second soap for the second person, no space even to put a toothbrush near the washbasin, the room was very dusty with dirty window and damaged dusty curtains. The air-conditioner was so loud that it was mot possible to sleep! No proper wardrobe, first time in my life I saw a kind of mini wardrobe including minibar in the ”bathroom”. The breakfast was poor in choice and some things like pancakes or croissants were not fresh... only safe was good!
Part of coach trip returning from Italy 6th October We were expecting a set 3 course meal after a long day travelling Starter was a mug, half filled with beige soup and hard as rocks stale bread crusts. At bottom of mug looked like raw egg yolk Main was a brown leg of chicken with mash flavoured with gravy Dessert was cheesecake Vegetarian passengers said later they were served raw white fish (they were fish eaters) Utter chaos at breakfast. Not small hot selection and I was unable to locate a tea bag. Staff kept well out of view though some people had to chase them up when mugs ran out Our coach drivers said they took photos and are lodging an official complaint about hotel, via their head office I am over 60 and this is one of worst hotels I've stayed in Rooms were fine but food at evening meal would probably infringe some people s humans rights I do have photo evidence but as phone saved these in heic format I cannot upload them at the moment
C’est un petit hôtel le long d’un grand axe et bien situé pour visiter le centre ville. Les doubles vitrages sont très efficaces. Le style est minimaliste mais il y a tout ce qu’il faut. Le petit-déjeuner est un peu limité mais bon. Un bon point à l’accueil du réceptionniste qui a fait tout ce qu’il pouvait pour nous aider. Il a même monté nos sacoches de vélo dans les chambres. Chapeau, nous n’avons pas souvent ce type d’attention y compris dans des hôtels bien plus classés.