Things are changing and not sure if its corporate or franchise: 1. There no longer is a business center or a lobby computer. (gone completely) 2. The prices for food are even higher than the airport restaurants. (Breakfast buffet $17.00). 3. The pantry is almost non-existent and there are no amenity supplies. It looks cleaned out. They say they are renovating this area, but this does not appear to be the case. The rooms are still fine and the staff are very nice. The hotel shuttle works well. Despite its location right on the freeway, the place is pretty quiet if you get a room on the south side. All in all, I would probably stay next door at the Homewood Suites next time.
During my stay in the hotel, I had some inconveniences in my room due to the AC issues and the elevator sounded like it would drop when It arrived on the 4 floor but the reception lady Daniela helped us with a good attitude and was kind and she helped to enjoy my stay in the hotel thanks Daniela work's I would stay in this hotel again
JjenwhiteMy Husband and I had a wonderful stay. The staff is amazing, the room was very clean the whole place is very clean. Rick the owner is an excellent man he goes above and beyond to make his guest feel safe and happy. My husband and I stayed for 4 nights that's how safe we felt. The parking lot is well lit up. If we ever go back threw El paso again that will be my place to stay. Thank you to the whole staff for a wonderful quite and safe place to stay.
MMiguel MFirst of all, I rented a suite room, and it was on the 3rd floor. First of all, in the El Paso heat were told the elevator was broken. My wife and I went up three flights of stairs just to experience a dirty room with stains everywhere such as the carpet and sofas. It was just disgusting. After all, I just gotten knee surgery few weeks ago and the staff did not really care of where to place us. My wife and I went back down to the front desk asked if there any other rooms with king size bed, they told me no, not until we complained then all of the sudden, we were given another room on the first floor. This room was worse off and so dirty. I asked she can call the other Quinta across the street to see if they have any suite, or king size bed available she said no once again. We were not able to check out due to family emergencies and needed to stay the week. The toilet was not working. The janitorial service did not fix it for 2 days! Then, everything was broken down to the fridge! The ceiling was warped due to water damage as well as the walls not being painted due to mold. I don't know what happen in that room before us, but they should have fixed and cleaned the room before they give it to a guest. On the second day, I asked for fresh towels, and they told me I have to go to the front desk to get them. We waited 2 days for towels. Our room was never cleaned and bed was never made. The next day we are out and about again and came back to the room and same thing. I called the front desk to see what is going on with cleaning the room they told me I had to schedule a cleaning. This is the half of what happen to us on this trip. I told my wife that we will NOT stay at a Wyndham Hotel ever again. The customer service was really bad and that was including the manager Michelle and GM Krystal. VERY POOR SERVICE. If there was a Negative on here, I would give a -3. PS WE DO HAVE PICTURES BUT I WILL NOT POST THEM.
EEstelle MAwesome customer service all around. The manager and staff very understanding of our situation and went above and beyond to make our stay very comfortable, enjoyable and most of all affordable. House keeping doesn't bother at all. They would bring us what we needed clean towels, toilet paper, new and clean bedding with no problems
Ddolittle215I did not expect 5* accommodation but would struggle to give 1*. There was a broken light in the bedroom so the room was very dark, I can live with that. Stain on the sheet is not acceptable, luckily I had 2 beds to choose from . Considering the room technically slept 4 they only supplied 2 hand towels. The water rain at one temperature - warm not hot or cold. When you turned the tap on in the sink water sprayed from the side and there was a leak round the toiler. The lift kept shutting down and needed reset, great if in reception when you notice but not when you are 2 floors up trying to get your luggage downstairs or when you are in the lift alone when it happens. The room was not isolated with the issues as a friend also staying at the hotel had problems but different ones from me.