What a fantastic surprise! We came to visit family and ended up sending 4th of July grilling at the hotel (they had a gas grill and provided spatula and grill fork)! My kids enjoyed the pool. My son and his cousin enjoyed the basketball court. The entire family was able to enjoy dinner on the patio and the move in to the dining hall. Wonderful room that was comfortable and spacious, as well as other facilities! Great trip! This is the only place we will stay when we come back!
The staff is unhelpful and not familiar with the software at the hotel to manage rooms. We are with a wedding party. My wife and daughter called the day before to discuss with staff that we wanted to have our rooms close. We should been more specific that close was narrower than in the same hotel. We are on separate floors. I mean even a sticky note by the computer would have worked. Room is nice and clean. Just don’t expect the staff to be helpful and be able to understand simple questions or requests.
The hotel was wonderful, the staff at the front desk could’ve been a little more friendly. They did their job, but just a little more on the customer service side and being more greeting and welcoming would’ve been nice… Otherwise the place was great!