クリーブランドのレジデンス・インホテル

PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

様々なイベントのためにクリーブランドを頻繁に訪れ、昨年12月にはマリオット·ボンボイのメンバーでもある友人からレジデンス·インに勧められました。滞在を楽しんだし、8月に帰国しました。場所は、プログレッシブフィールド、ロケットセンター、劇場、******、4番街の多くのレストランやバーに最適です。私たちの部屋はとても清潔で静かでした。この滞在はロビーの側の塔に私たちを置きました。私たちの2つの部屋のスイートは広く快適でした。私たちの12月の滞在は反対側の迷路でした、そして私たちはそれを見つけました。小売エリアを眺めるのはよかったです。フロントデスクのサービスはとても良く、バレットはフレンドリーでした。チェックアウト時にバレットの行がありましたが、長い待ち時間だとは感じませんでした。私たちの部屋に行く前に座って楽しむのがいいので、バーが再開される時間を楽しみにしています。私たちはすでにこのホテルで次の滞在を予約しました。