Few staff members are exceptional (Mr. Justin B, Mr. Robert, the cafe/bistro woman). Unfortunately, there are rooms that are in need of updating or malodorous (smell of dampness or possible past water damage) or other issues, such as mattresses that cave in, mid section; the client service can be quite antagonistic and defensive if deficits are pointed out. For example, I received moldy food during my last stay and the front desk manager was irritated that I pointed this out -instead of appreciative because this poses a health concern. Also, the battery to their lock needed replacement, and so I needed to have Mrs. D allow me in and out of the room when necessary, until they could switch me or replace the battery the next day. Apparently, I was the fifth person with such problem during this last stay, but the same front desk male manager (Mr. R) who got irritated about the food complaint, attempted to argue with me that I had probably placed my keys near my phone. I don't think this should be listed as a Marriott property, in my opinion. It falls way below expectations.
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