フレシネ ロッジに泊まった方の口コミ・宿泊体験

Extremely Terrible Experience – Inhumane & Unacceptable Service I am writing this review to strongly condemn this hotel’s extremely cold-blooded and unethical service, and to warn all travelers never to stay here. 1. Inhumane treatment of an elderly guest with serious health conditions Check-out time is 10:00 AM, which is already unreasonably early. It was raining heavily that day, with nowhere to go. My father, nearly 70 years old, with 3 heart stents and long-term hypertension, felt unwell and exhausted from the trip, and desperately needed to rest longer. I communicated politely multiple times and even offered to pay extra to extend check-out until 12:00 noon, but was ruthlessly refused every time. I had already checked out one of the two rooms early; I only asked to keep one room for my father to rest. The staff were extremely harsh, rigid, and totally lacking in empathy. They only allowed a 1-hour extension until 11:00 AM, and spoke to me in a very severe and accusatory tone, as if we had committed a mistake. 2. Severe service failure upon check-in I had asked Ctrip to inform the hotel 3 DAYS in advance that I booked two rooms, one requiring twin beds. However, I still had to wait 2 FULL HOURS for them to rearrange the beds on the day of check-in. 3. Extremely poor value for money I spent over HK$9,000 for two rooms for one night, only to receive zero care and respect for an elderly guest with serious medical conditions. This hotel has no compassion, no service ethics, no humanity. Absolutely unacceptable. Strongly NOT recommended. 极差体验 —— 冷漠无情、毫无医德的服务 我写这条评价，是为了强烈谴责这家酒店极其冷血、毫无职业道德的服务，并警告所有旅客千万不要入住。 1. 对高龄重病长辈冷漠无情 酒店退房时间为上午10点，本就远早于大多数酒店。 当天下大雨，无处可去。 我父亲年近70岁，心脏装有3个支架，长期高血压，旅途劳累身体不适，急需多休息。 我多次礼貌沟通，甚至主动提出付费延到12点退房，均被无情拒绝。 我已经提前退掉一间房，只希望保留一间让父亲休息。 工作人员态度极其强硬、冷漠、毫无同理心。 最终只勉强同意延到11点，且语气严厉、态度恶劣，仿佛我们犯了错。 2. 入住服务严重失职 我已提前3天通过携程明确要求：两间房，其中一间为双床房。 结果入住当天仍被迫等待2小时，酒店才临时拆分床铺。 3. 性价比极差、体验恶劣 我一晚两间房共消费9000多港币，却换来对高龄病患客人的无视与不尊重。 这家酒店毫无同情心、毫无服务底线、毫无人情味。 完全无法接受，强烈不推荐！