María Isabel Colima

The property is old, we have problems with the Internet and you cannot make local calls from your room, you have to go to the Front Office to be able to make a call even if it is a local call. The restaurant is in terrible condition, we only ordered lunch once and it took more than two hours to deliver it.

I loved everything about this beautiful hotel. The staff and everyone were so nice. The rooms were clean and the whole property was well kept. I felt safe and well taken care of during my stay.

When we arrived at 7 pm it is as we had not made any Booking..took them 30 min to give us the worst possible room at the very end of the parking lot (as we requested downstair my wife being slightly handicapped) This section looking abandoned, there was no lights in the lobby leading to the room, we had only one access electronic card.. so no cooling of room when we returned after " dinner" Bathroom terrible, no shower head support at normal height..only one small lavabo no place to guard toiletries etc.. Toilet was exceptionally low No handy extension to charge telephone , the only we found at floor level, going extinct when lights off..we woke up with empty batteries on our phones No handicap access to the restaurant, etc... in addition we were overcharged for two rooms we paid total of MX 3360 equivalent to US203.63 (rate 16.50) instead of confirmed rate of $190.44 This hotel is definitively not worth that price !!!! especially since the reception was making the least possible effort....FYI i come to this hotel since the earlier 1970 and speak perfect Spanish, so it was not a question of miscommunication. Sincerely Guy Posschelle A refund seems apprpriate .

Nice property! Relaxing by the pool was great and also the fact the staff is nice and restaurant is open from breakfast to late dinner

This was our first time to the hotel. The pool is amazing! The restaurant had a variety of options to choose from. Getting transportation to the city center was really easy. The staff was very helpful and friendly, we will definitely stay here again.

Beautiful historical looking place and big pool with great ambiance the food at the restaurant was delicious. Staff was more than helpful great service and very accommodating to our needs

more cloth storage. deferent furniture

The property is in a good conditions, quiet, and easy access to all around Colima. Several restaurants near of the hotel and kind service.

Great hotel and very convenient