On arrival lady on reception unhelpful as she had all her family in reception. We asked for a room on ground floor and was told non available. When were went into allocated room on 2nd floor sink and toilet cracked and dirty. Headboard dirty and human hair on floor. We asked to be moved and were given a room on the ground floor which was slightly better. Fire doors were wedged open permanently Whole place is tired and dirty. Would not recommend staying here under any circumstances .
翻訳
bfoxchristy
宿泊: سبتمبر 2024
家族旅行
1.0/5
投稿: 23 سبتمبر 2024
We checked in. And walked out after seeing the room and unsafe conditions. We saw that exterior doors not just the lobby doors were open. The room was sketchy too. O my had 3 pillows and they looked like they were just thrown in there w/o a care. The furniture was YUCK and mismatched. There was no way I was sleeping there. We only booked this hotel b/c nothing else was available in the area. We got in our car and kept driving. I told my husband I rather sleep in the car .
翻訳
ホテルからの返信: Dear Bfoxchristy, Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany but I'm not sure if you stayed at the Super 8 (which we do not own) or us? I'm sorry if we did not meet your expectations. Your feedback is important to us and we take our reviews seriously at the Travelodge and welcome anyone to visit our hotel at anytime. Our parking lot is lit up like a football field and we have 24 hour desk service with 32 security cameras to create a safe environment. Our housekeepers work hard to provide a clean fresh room and always appreciate feedback if they failed. We know we're an older hotel and not always prefect so we rely on customer service to be a priority. This is not a normal complaint we see and we didn't see anything in our log book of your stay. I will share your comments with the manager, maintenance & housekeeping to see what you're referring to. We are scheduling a renovation which takes time and coordination for 2026 Thank you again for sharing your experience, and we hope you would reconsider your review and give us a 2nd chance to better serve you in the future. Please contact me directly if you do. Sincerely, Francis Cocca Owner Travelodge Albany
ゲスト
宿泊: يونيو 2024
その他
1.0/5
投稿: 11 يونيو 2024
Were greeted with a lobby smell that was a combination of urine, mildew and old cigarettes. Front desk lady was not welcoming or friendly. Given card for our room and upon entering the smell of **** was so pungent we couldn’t breathe. Noticed really small toilet and about 5 kleenex that had been shoved into box above toilet. Asked to be changed to a different room which didn’t smell so we were happy. Upon leaving our new room, we overheard some cleaners mocking that the first room was fine and there wasn’t a smell at all, so I pity the next people checking in. Noticed the same thing with the kleenex box of about 5 kleenex placed in box (kind of weird to be handling tissues for guests). Beds were comfy though and slept well minus the roaring AC starting and stopping all night long. Very dingy bathroom and hallway so if looking for fancy, look elsewhere. The first morning I got the last towel from my group and it had stains and a hair clump matted in it. Tried to get clean towels that evening and they didn’t have any so they gave us a few hand towels for the next morning. Area is questionable and had a used needle in the parking lot around our car the 1st morning. Used the side entrance to come and go next to the employee entrance and the smell of **** was nauseating coming from their door. Odd people hanging out in the parking lot made people in our group uncomfortable. Would never stay here again.
翻訳
84larry
宿泊: نوفمبر 2023
一人旅
5.0/5
とても素晴らしい
投稿: 27 نوفمبر 2023
I visited in late November and experienced none of the negative issues that were mentioned in previous reviews. My room, number 112. Had a large Granite surface workspace coffee maker refrigerator microwave hair dryer even a small sofa. what more could one ask for a budget motel?
翻訳
ホテルからの返信: Thank you for the kind review. We know we're not always perfect and wish more guest would be honest and not say things that are unfair to our staff who work hard. We appreciate the time you took and we hope to serve you again in the future.
649staceym
宿泊: يوليو 2023
家族旅行
1.0/5
投稿: 28 يوليو 2023
We ate the cost and booked another hotel instead of staying here. Looks nothing like the pictures. Reeks of **** in the lobby, which is problematic when you’re w/kids. Room was dirty. Staff is nice but place is horrific. If you think you want to stay here, no you don’t.
翻訳
ホテルからの返信: Dear 649, Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and I'm saddened to hear about the smoking and understand when with kids. It has become a difficult issue that all hotels are dealing with since it became legal. We are 100% non-smoking hotel and have instated a $200 cash deposit for smoking of any kind. Our parking lot is lit up like a football field to create a safe environment but we can't control who goes out there to smoke. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We have many satisfied guest and I'm glad to hear Tara & her staff was friendly. We know we're not perfect but we're not horriffic and our friendly service is a priority. We welcome anyone to tour our property anytime. We appreciate the time you took to share your concerns, and we never want anyone to have a bad experience, I'm not sure what you mean when you say you ate the cost of the booking?...it is our hope that you will give us the opportunity to better serve you in the future. Please contact me directly should give us another chance. Sincerely, Francis Cocca Owner Travelodge Albany
ゲスト
宿泊: مايو 2023
その他
4.0/5
とても良い
投稿: 10 مايو 2023
This is a no frills hotel that is about 10 minutes from the airport that is significantly less expensive than the others. So don't expect frills. The room was clean and quiet. We stayed there primarily because The Boil Shack, a seafood restaurant was easy waling distance. All in all, a great airport hotel when you have an 0 dark 30 flight.
翻訳
ホテルからの返信: Dear Frogcarguy, Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will learn and be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Francis Cocca Owner Travelodge Albany
ゲスト
宿泊: أبريل 2023
家族旅行
5.0/5
とても素晴らしい
投稿: 10 أبريل 2023
This has always been our go to hotel when we are in Albany. Currently we are looking to move into the area and have started to come down to look for a place. I have nothing but great things to say about this place! All of the staff we encountered were very friendly and helpful. Our room was clean and had everything we needed for two nights. We found it to be quiet. It snowed one of the mornings we were there and they cleaned up the driveway quickly. I definitely recommend staying here.
翻訳
ホテルからの返信: Dear Sarah, Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will learn and be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Francis Cocca Owner Travelodge Albany
ゲスト
宿泊: فبراير 2023
カップル・夫婦での旅行
2.0/5
投稿: 27 فبراير 2023
If you are very tired and you need to sleep for one night it's okay for the price. The office and the corridor has a strong weird smell. A dog was barking in the room next to us. Garbages left in the corridor. The bed was ok. Clean microwave and refrigerator. Bathroom has weird stains in the wall.
翻訳
ホテルからの返信: Dear Jewx83, We appreciate your taking the time away from your busy schedule to respond to our survey. We appreciate your feedback and we take these complaints seriously. We will conduct a thorough investigation to correct any issues. We never want anyone to have a bad experience. Unfortunately we are struggling with disrespectful guest smoking and have just instated a $200 cash deposit to help curve this situation...we are a 100% non-smoking hotel. We are an economy hotel and judging from your low scores, we need to work “harder” to bring our scores up to a higher level in order to meet your expectations and achieve our goals, which is to not only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible. I'm sorry to hear of your stay and I will share your comments with our team in an effort to be better. Thank you again for sharing your experience, and we look forward to serving you in the future. Management
ゲスト
宿泊: يناير 2023
その他
1.0/5
投稿: 31 يناير 2023
I recently had a one night stay in this hotel. The bathroom had clearly not been cleaned. There was hair in the bathtub and on the floor. I reached for a tissue and the tissue box was empty. One towel for two adults. Tried to use the bathroom in the lobby - no toilet paper, paper towels or seat covers. I had to go out and ask for a roll of toilet paper. The carpets were dirty throughout the hotel halls. Not what I would expect for a Wyndham property. Just plain dirty.
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ゲスト
宿泊: يناير 2023
その他
1.0/5
投稿: 31 يناير 2023
One of the employees stole my credit card number and has been making fraudulent purchases. I stayed there one night and this was the only place I handed my credit card over to the person at the check in counter. After returning home, I started seeing online charges from restaurants near the Inn.
翻訳
ゲスト
宿泊: يناير 2023
出張・ビジネス
4.0/5
とても良い
投稿: 8 يناير 2023
Having booked (and walked away from) a *truly* bad hotel (Days Inn, Airport, = a true hell realm!!), this place is like *Nirvana*! Great, helpful staff, rooms a tad small, but really nicely done, very comfortable and a surprisingly great value. Security cameras in the parking lot and right near the thruway. Wolf Road is not for the weak at heart, during busy times (challenging to get in and out of the parking lot), but virtually everything you'd ever want or need is within a mile. Was there for ~3 weeks (for work) and they even had suitcase dollies, to help schlep weeks worth of clothes and junk. They happily gave me a quiet, first floor room, away from traffic, on an amazingly comfortable kind bed. Deeply happy and satisfied to have found it. TL will be my new go-to travel home.
翻訳
ホテルからの返信: Dear Ecomapman, Thank you for taking the time to tell us about your experience at Travelodge by Wyndham Albany. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your overall stay excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Management
ゲスト
宿泊: يناير 2023
その他
1.0/5
投稿: 31 يناير 2023
Positiv: Die Dame beim Check-In war freundlich. Der Zustand der Zimmer ist geräumig aber schon abgewohnt. Negativ: Das Bett war zwar gemacht, aber es wurde anscheinend vergessen ,die Wäsche zu wechseln. Ebenso die Handtücher im Bad, sie waren zusammengelegt, allerdings die Spuren vom vorhergehenden Besuch sind geblieben. Resümee: Wir haben nichts gegen abgewohnte Hotels - Sauberkeit ist für uns ein MUSS. Gemeint sind grundlegende Dinge, wie eine saubere Bettwäsche und Handtücher samt geputztem Zimmer beim Check-In. Auf Nachfrage haben wir frische (teilweise noch feuchte Bettwäsche) bekommen, und haben dann die Betten selbst überzogen. Aufgrund der vorgerückten Stunde (wir kamen kurz vor Mitternacht an) haben wir dann noch genächtigt. Diese Unterkunft ist für uns durchgefallen. Wir haben uns was Anderes gesucht. Wer gerne mal was außergewöhnliches erleben will ist hier sicher gut aufgehoben. (Joint-Rauchende vor der Tür und im Hotel sind inbegriffen!)