ホリデイ イン コロンバス ダウンタウン キャピトル スクエア by IHG

I liked the hotel, they checked me in earlier than the stated time. Very good

房間衞生還沒有，但前台的服務態度不行，又懶又態度差

It started off good but some of the staff including the day time front desk manager are rude. My room had water pouring from the ceiling in the bathroom from the room above. Literally a waterfall and when I called the front desk the response seemed like this wasn’t the first time it happened in that from their tone of voice. The maintenance guy was nice and got us moved to a different room. We were checking out that day but this was early in the morning and we weren’t even up but heard the downpour. While checking out I asked about what can be done because we had things in the bathroom that got wet. Most hotels would have an incident report filled out so guests can file a claim either through them or a third party. Most insurance claims need documentation but Alex the manager was not understanding that’s what I was asking for. Me and another person was having a conversation about the incident and him and another worker chimed in on the conversation that wasn’t with them. We were sitting down with our luggage talking and they inserted themselves into the conversation. I am a travel agent and I would never recommend this property to clients.

Conveniently located Staff at desk very pleasant. The hotel was in a nice area that was close to everything downtown. The room was nice but the bathroom was very small. The sink and faucet were poorly designed because when you turned the faucet on the water would shoot out onto the top of the sink. I’m not sure why hotels have started removing fans from the bathroom, but they need to reinstall them. The bathroom turned into a rainforest sauna after the first shower, with damp floors, sink, walls. Pillows and bed were comfortable and the room was clean. Aside from the bathroom the only suggestion I would make would be to add lamps with USB ports.

Wonderful stay. Very happy with my stay and everything, great location, staff, room etc. Pool was a bit too cold for me to enjoy... but kids don't seem to care. Lol. I enjoyed my evening happy hour and meals at the bar and Anthony was very nice and professional whole being the only staff to take care of all the customers there.