カントリー イン & スイーツ バイ ラディソン シャーロット ユニバーシティ プレース ノースカロライナ(Country Inn & Suites by Radisson, Charlotte University Place, NC)

I spent 4 nights. Very clean, good variety at breakfast. This will be the place I stay every time I go!!

The two guys at the front desk staff were so polite and hospitable. We had to request a larger room and they made the transition so seamless and easy. Will definitely be staying here again!

STAFF CHECKED ME IN AND OUT QUICKLY AND GREAT CUSTOMER SERVICE SKILLS FROM THE 3-11pm, 11pm-9am and then 9-3pm shift.

Pros: Cleanliness, great customer service, well lit parking lot, working air, quiet. Cons: breakfast ends too early, our room had a strong perfume smell, the refrigerator was too small and held nothing, the shower made a shrill whistle when on, beds are really soft.

I called before booking to make sure they had a spa room open. We just moved a full house and wanted to relax. Night crew gave me a room with broken spa even after asking AGAIN at the counter during paying my deposit if we had a working spa room. I drove an hour and a half for these specific amenities, only to not even have what we booked for. The nice lady “Danielle” whom I spoke to initially assured me she was on the case. Was very apologetic and helpful.

The staff at the front desk was very friendly. They both had amazing customer service skills.

MY STAY WAS GOOD BUT THIS TIME AND MAYBE IT WAS THE ROOM, I SAW 4 ROACHES BUT THEY WAS SMALL AND I DIDNT LIKE THAT AT ALL. THE ROOM I STAY IN I WILL NOT STAY IN THAT ROOM AGAIN!!

Every thing was great except at check in! 4 pm is to late when you are in town for a function that starts 6/7 pm and you have to deal with Charlotte traffic. Took forever to get checked in. 2 people at the desk, serving one customer at a time. Why? After getting checked in, neither one told me which way to go to my room until I asked. That kind of comes with the job. It did when I worked in the hotel business. Other than that, the room was very clean and bed was super comfy.

Concierge was not accommodating during check in, came off rude and frazzled. Beds need updating, but room is clean and comfortable.