ザ・アイビーホテル・サンジュアン

ザ・アイビーホテル・サンジュアンの口コミ・レビュー・評判

ザ・アイビーホテル・サンジュアン

1149 Magdalena Ave, 00907 コンダド, プエルトリコホテル詳細を表示
ザ・アイビーホテル・サンジュアン
ザ・アイビーホテル・サンジュアンザ・アイビーホテル・サンジュアンザ・アイビーホテル・サンジュアン
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1泊

ザ・アイビーホテル・サンジュアンの口コミ・レビュー・評判

4.1/5
とても良い
51件の口コミ
認証済み口コミ
ロケーション4.1
設備・アメニティ4.1
サービス4.1
清潔度4.1
絞り込み:
並べ替え:
全ての口コミ(51)
高評価(23)
画像・動画付き(4)
低評価(22)
E
Vibrant Double Queen
宿泊: Jul 2024
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: Jul 11, 2024
My experience was better than expected. The hotel is very clean and the staff is very friendly. I couldn’t expect anything better. i will be back very soon again. The ivy hotel is a 5 star for us.
翻訳
Casalis
Vibrant Double Queen
宿泊: Dec 2023
友人との旅行
149件の口コミ
5.0/5
とても素晴らしい
投稿: Dec 7, 2023
Totally reccomended, right at Condado’s district main street, easy access to everything, lots of restaurants around. We had a night flight so they let us shower and change before our flight
翻訳
dpb
モダンクイーンルーム
宿泊: Mar 2023
一人旅
77件の口コミ
5.0/5
とても素晴らしい
投稿: Mar 31, 2023
El personal es muy amable, habitaciones recién remodeladas.
翻訳
スト
宿泊: Apr 2024
その他
5.0/5
とても素晴らしい
投稿: Apr 27, 2024
Very good hotel and best service thanks to Christopher Terres! Recommend to all guests, beach is near and all restaurants
翻訳
スト
宿泊: Feb 2024
その他
2.0/5
投稿: Feb 17, 2024
Pros: not corporate...great location one block from beach...large, quiet room. Check in was easy, fast and allowed us to do so several hours early. Cons: Almost no housekeeping for us! We stayed 8 nights and although our clean the room sign was visible outside our room every day, our room was only cleaned 1 time! Dirty towels got stacked up on floor (see photo) and I had to ask for clean towels every day (and toilet paper eventually too). Trash backed up. I asked for a broom to at least sweep the sand in the room myself...was not provided with one (in fact each time I went to the desk to ask they took my room number for some reason...but nothing ever happened). Spoke to 2 different people at the front desk about getting the room cleaned on 2 separate occasions with nothing happening. We saw a cleaning person cleaning the room across from us and assumed we would be next...so we grabbed our things and left quickly...unfortunately no one cleaned the room. Kind of unacceptable and eventually unsanitary...as one of the front counter people said to me it should have been cleaned everyday. Hotel location etc excellent...hotel service poor.
翻訳
J6798FXjosev
宿泊: Oct 2023
カップル・夫婦での旅行
3.0/5
投稿: Oct 14, 2023
We purchased a Gustazos that included welcome drinks and Continental breakfast, which we did not receive any of them. When we asked for the Continental breakfast we got an actitud from the host, indicating that service is no longer available. We asked how can we solve this situation, because we paid for a stay with Continental breakfast included. The host continue with actitud and make some phone call. We were referred to another hotel and had to walk a block, where they had no Continental breakfast neither. So we had to purchase breakfast elsewhere, spending more money. Also the elevator is not in service. We had to climb four floors with luggages and absolutely no help from the hotel concierge or staff.
翻訳
スト
宿泊: Apr 2023
友人との旅行
5.0/5
とても素晴らしい
投稿: Apr 10, 2023
Excellent place, front desk was very welcoming and helpful. They even booked our taxi for next day to get to cruise port. Very close to the beach and restaurants and shops. Rooms are small, but clean and remodeled and we only needed it to sleep and shower. So it was perfect. Awesome roof top patio. Nice pool and hot tub area as well! Highly recommend!
翻訳
スト
宿泊: Sep 2023
友人との旅行
1.0/5
投稿: Sep 25, 2023
This hotel looks nice in pictures. It’s been all renovated. But when you get there, this is an entire other story. We didn’t have toilet paper when we arrived. We had to ask twice for them to give it to us (and we had to go get it at the front office ourselves), the towels were all stained (yellowish and brownish), the soap (usually packages in paper) that was used by the previous people was used in the shower, with the paper next to it. There was a Q tip in one of the night stand drawers. The floor wad all dirty. At night, around 1am, people were yelling and partying in The hallway and the bedroom with laud music and slamming doors. I tried to call the front office twice but no one answered. The worse thing is the staff is not friendly and helpful AT ALL. They just don’t care. We asked them to clean the room after spending one night but they said they only had 1 maid that day and she was gone already. I would ‘t recommend this hotel to anyone.
翻訳
スト
宿泊: Sep 2023
カップル・夫婦での旅行
1.0/5
投稿: Sep 19, 2023
Rooms were ok… nothing out of the extraordinary but it had a weird smell to it. The location is nice, it’s near condado area almost everything walking distance. AWFUL service. Since we came in we had problems to check-in and confirmed our reservation had the late check-out at 1pm since it was included. We had Late Check-out included and when we were about to check out, we told the lady at the front desk that our check out was at 1pm. She looked at us and said no it’s at 12pm but with a bad attitude. Then I told her that our stay had included the late check out. She then said with the same very bad attitude, “well if you said that at first”. Then my partner said well there’s a problem with organization because we said that at check in and she confirmed it. She then responded with even more attitude… “No the problem is communication” Honestly for being a “Hotel” it had a horrible customer service. Not recommended at all if you want a pleasant vacation.
翻訳
スト
宿泊: Jun 2023
その他
1.0/5
投稿: Jun 30, 2023
The area is unsafe, no parking on site or even nearby, staff doesn't care enough (if you can get their attention from being on the phone), no towels or sheets, rooms not properly cleaned, mattress had stains, AC doesn't cool, windows don't close, no closet, no hangers, our room had no nightstand and only ONE working outlet to charge our phones on floor! Staff does nothing except “notate it,” there’s no restaurant, and DO NOT leave your credit card on file! They will charge random things like $91 for checking out 5 minutes after noon. Internet never worked! Management NEVER reached out even after requesting many times to fix charges. No apologies. A comment under this review will not suffice! I want my money back!
翻訳
スト
宿泊: Jun 2023
その他
1.0/5
投稿: Jun 29, 2023
The ONLY thing great about this hotel is its gorgeous outside structure and it's close proximity to the beach despite having any view. It is located blocks from the beach, however it's not the safest place to be strolling at night. Every single time we walked outside someone popped out of nowhere to aggressively beg us for money. The inside rooms were horribly put together. The beds were cheap and uncomfortable. Not enough sheets or towels. The shampoo conditioner wall fixture was broken and on the floor. Our window in the shower would not close and no one ever showed up to fix it. Therefore, our room would never cool and our room was infested with mosquitoes! When I asked the front desk for towels, they gave me a collab of what looked like pool and lost and found towels along with one white towel covered in blood stains. When I repeatedly requested to speak with management, no one was ever on the premises. All they could do was "notate it" in the computer. I was never contacted by anyone, nor did anyone attempt to fix the many issues I encountered. Even after many attempts after my stay, did anyone return my calls or emails but I bet they are going to respond with a half ass apology in the comments below instead of trying to make things right! I would NOT recommend this hotel to anyone!!!!
翻訳
スト
宿泊: Apr 2023
その他
1.0/5
投稿: Apr 23, 2023
This hotel is a disaster. We arrived at 16.05 hrs the booking in time was from 16.00 hrs. Only 1 of the 2 rooms was apparently ready so we all went to this room. We were promised that the second room would be ready in 30 mins. When we got to the first room we noticed there were no towels. I enquired at reception only to be told that there were none at the moment as they were all in the laundry. I asked how long and she said about 30 mins. We waited for over an hour and there was still no sign of the second room being ready or any towels. We checked the bedding and noticed some staining on the pillow case. We went to recption and enquired again about the second room and towels and was told they would be ready shortly. On our way back to our room we noticed the second room which we had been allocated was being cleaned, but the maid was sitting on the bed having a drink of water and talking on her phone. We asked if she was cleaning the room for us and she replied yes but in an unfriendly manner. We waited a further 30 mins, still no room or towels. We decided we had had enough and left. I would certainly not recommend this Hotel to anyone.
翻訳
スト
宿泊: Apr 2023
その他
1.0/5
投稿: Apr 23, 2023
I unfortunately had a terrible experience with Ivy Hotel Puerto Rico. They charged me an incorrect amount on my credit card, without my authorization and after almost a month, several calls, several emails (nobody answered any emails), I still haven't received my money back, showing a huge disrespect to their guests/ customers. Don't trust them to share your credit card information, pay cash only.
翻訳
スト
宿泊: Apr 2023
家族旅行
1.0/5
投稿: Apr 10, 2023
The stay had gone well up until the time we left. We checked out and they told us everything was fine, when I got home I saw that they took $27 without knowing why. I tried to call them and write emails but as soon as I touch the subject they hang up the phone and they don't answer anymore. We called with another number and they finally answered telling us that they took the money as they found some make-up on the pillow, what absolutely false. We asked for photos but they didn't have any, suggesting to block the money from our credit card. A real scam that I hope to solve. Definitely change hotels.
翻訳
スト
宿泊: Mar 2023
その他
2.0/5
投稿: Mar 15, 2023
The hotel entrance was clean, but the room was much smaller than it looked in the photos and we were supposed to have 2 beds. The room we were given when we checked in only had one and the bed was quite soft and the WORST pillows ever. We were given towels that we couldn't tell if they were white and old or a light grey. Even though it was an adult only hotel, our floor had people running down the hall all night and it was hard to get a good nights sleep.
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