コンフォート スイーツ(Comfort Suites)

This property has big bugs, staff was slow responding and the service was awful. No maid service,

Property seemed old, even though parts were updated. The carpet in the room was stained and dirty. The toilet constantly ran, and had rust stains in the bowl. Space of room was good. But poor amenities.

Linings on bed were not that clean and bed could have been made better. Outdated rooms

When i arrived it was my second hotel i booked due to the poor condition of the first. There was still toothpaste present in the sink from the prior people who stayed and hand bands, most likely indicating they didn't really clean the room but i was so burned out and tired from already switching hotels, i dealt with it but wont be paying 120$ for this hotel again

The hotel was filthy. Walking from front door through lobby to the dirty elevator I felt like I needed hand sanitizer. Makes you wonder if the rooms are that clean. I would only stay there a minimum of one night and only for an emergency in that area. Please clean your hotel up for appearance at least.

The stay was very good with the exception that our room was not made up after the first night.

The lady at the front desk during the overnight from July 5 to July 6, 2023 was incredibly rude. The gal that worked the previous night on the 4th and a holiday was super nice but the night of the 5th was NOT. She turned lights off on us and when another guest very nicely asked for a blanket she didn’t even look at him or acknowledge his sincere thank you. The lady working that next morning on the 6th was great though. Room was decently clean and the beds were adequate. Breakfast was not great . Waffles did not cook all the way through, strawberry jelly was almost brown, and the eggs were kinda gross. We won’t be staying here on our next trip to see family at Fort Hood.

The bathroom was not cleaned. The toilet had feces all over, the mirror hadn’t been cleaned, there was a bar of soap with hair all over it in the shower. There was crumbs on the couch, trash and q-tips on the floor. There was something all over the sheets. I told the person at the front desk and she said she was typing all these notes for her manager to see what she wanted her to do. Common sense would have been to have housekeeping sent up to the room and cleaned immediately but no such luck. The manager never contacted me. Housekeeping visited the next day asking if I needed towels and I had them clean the bathroom. I will never stay here again.

Needed a comfortable place to stay while in town to bury my mother. Staff was compassionate & professional & hotel accommodations were perfect for the whole family