キャンドルウッド スイーツ コトューラ IHG ホテル(Candlewood Suites Cotulla)

3 of 5… This site is a basic extended stay hotel, mainly built for local oilfield and transients. Amenities on the room are available (full size fridge, dishwasher, kitchen supplies, coffee maker). Recliner in room. Issues with room: Soiled top comforter (looked like baby fecal matter), Sheets on bed appeared to have been slept in already, and the mattresses are sunken in. Only bathroom washcloth originally just looked dingy, however upon use was stained with either oil or mud/dirt. Non-smoking room had a strong smell of smoke in the room. Required sleeping the entire night with a window open, running the HVAC unit fan (not using AC compressor), running the bathroom ventilation fan, and needing to purchase Febreze spray and a glade plug in to manage the smell. Every fabric item in the room (carpet, curtains, bedspread and frames, and shower curtain had a foul odor). Hotel was not accommodating in the room issue or adjusting a group reservation to an individual person. Concerns raised again at checkout were dismissed. Additionally, IHG customer service line was unable to assist with folio issue, referring back to the hotel, who originally could not assist and referred the concern to IHG. Just know what to expect at this facility. This was business travel and a facility I would not stay at again.

Love the hotel, the only place we stay when visiting cotulla

Check in went well. The water ran a bit in the toilet. Every thing else was fine.

Very pleasant and enjoyable time. Nice size room on the ground floor wuth a small kitchen. They have onsite shampoo, conditioner, hand soap, and lotion by DOVE😉. The trash cans were LARGE. Staff was so helpful and friendly always with a smile🙂. Easy in/out. They keep their floors cleaned daily with shampooing. It's an extended stay so no breakfast as you have a kitchen, but complimentary coffee. The oilfield workers are there and the hotel was still clean overall.

Everything fine….. just the at conditioning was a bit noising….

Good stay, no breakfast provided

We arrived earlier then check in time. And they still found us a room available to check in early!! Very happy

The clerks were new

We reserved a handicap cap room with two queen beds several weeks in advance and called the hotel in the early pm to let them know that we were going to arrive late. We arrived late to find out that they had given our room to someone that arrived earlier than us is what we were told. This incident reminds me of that episode in Seinfeld that they know how to take a reservation but not how to keep it. The room had been paid for even if we hadn't shown up at all. They ended up giving us a king size bed for a family of 4 with a kid in a wheelchair and said they didn't have a roll away bed or anything else to make up for their own mistake. I ended up sleeping on a recliner. Terrible customer service. Trying to get them to give us extra pillows was a laughing matter as well since I was told they could only provide one extra pillow and that is it.