We have stayed in this hotel often in the past several years and were always happy, unfortunately not this time. Something was wrong with the thermostat in our room, temperature went up to 26 C no matter how we adjust it, we tried to turn it off, switch it to cool, but the room would heat up no matter what. We called the reception the second night, but was just told to adjust the thermostat.
Another annoying thing was I found out the hair conditioner container was completely empty while I was showering and washing my hair. My husband had to go down to the reception to get hair conditioner because they were short staffed. Owen at the reception desk is very nice and helpful though.
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