Holiday Inn Express Coventry S - West Warwick Area

Our room wasn't ready even though it was 2 hours after the published check in time. Other than that, our stay was excellent.

My bathroom floor wasn't swept, there was no trash barrels in room. I had to ask for one at the front desk. Was told they would bring one up to my room. Never did. I had to go back and ask again. There wasn't a lot of options for breakfast. I wanted eggs. There was eggs but only with cheese. Couldn't eat it. Had to search for lids that fit on coffee cups. The pool was so small that there was no room to swim once everyone else came in. And it was freezing. But it was clean. The stairs were very dirty with some sort of cotton. Thought it may be vacuumed the next day. It wasn't. The elevator floor was dirty. Looked like someone may have vomited in there. There were no coffee cups in the room. The only thing I liked was that the property was very quiet and the front desk staff was very nice and helpful.

it looked trashy . dirty all over the hotel .. the room wasnt cleaned around only in some places . the pool? was so disgusten

At breakfast there were no coffee cups, no hot cereal, no milk for cold cereal, no fruit, no yogurt, pancake maker wasn’t working. No notice or acknowledgment from the staff that breakfast was limited.

I stay at this hotel once a year when I bring family members to a camp in Rhode Island. Initially, I should note that, post.-COVID this otherwise unremarkable hotel has increased all of its prices to a breathtaking $320 a night. This is an incredible price given that it’s not near anything whatsoever to speak of, except for an adjacent Home Depot and Walmart - not the water, a sports venue, or even in airport to Speaker. Like all who tells in its chain, it offers no outdoor pool or really any aesthetic, outdoor value or dining option. It’s just a superbly priced holiday inn express. Still, it’s worth observing that a decision has been made to price gouge like every other vendor offering any form of service in today’s market place without any rational relationship to actual cost at the retail level. The other criticism is a simple one that seems to occur with each visit: every room is damp, reflecting, a wildly, overdue servicing need of the window, air conditioning units. Dampness also carries an unwelcome smell; not overtly offensive, just ever present and heavy. For $320 a night, the hotel should endeavor to step up the few perks it can make available.

The hotel property was always clean. My room on the second floor was quiet. The microwave and mini refrigerator / freeze was very nice to have available. The coffee provided in the room was not to my liking, but the coffee offered at the breakfast was much better. All in all my three night stay was comfortable and enjoyable. I would stay again if I every return to that area.

No hot water out of sink. Only 1 bath towel on arrival. Soccer teams are all breakfast and slow to refill. No pets allowed but a dog on elevator? I would like a refund please.

The property is clean and the rooms are spacious also. But I was disappointed with the house keeping or the service during breakfasts time. Housekeeping sometimes forgot to provide towels. During breakfast, staff are not checking pancake machine or coffee machine that need attention or sometimes they don’t fill up the empty food tray. Otherwise the staff are really nice. But they need to be careful about the service which the customers are supposed to get as a part of the standard facility.

The front desk staff were so helpful in providing suggestions to me and my family. Appreciate the kindness!